Excellent product and company with whom you will enjoy working.
February 19, 2021

Excellent product and company with whom you will enjoy working.

Todd Switzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

It is used as our HRIS, initially for payroll and timekeeping. We have added recruitment, performance management, salary planning, career development, ACA admin, and employee surveys (perception). Used across the whole organization, but primarily by HR and accounting. We utilize it to better coordinate our performance reviews with our salary planning. We reduce paperwork, increase visibility and engagement, and find the payroll solution to be user-friendly and very accurate.
  • Strong payroll solution.
  • Really effective survey process with Perception—very helpful for pulse of employees.
  • Salary Planning was easier and rate increases more equitable using the software.
  • Mostly just small tweaks would be helpful in salary planning space for comments and better communication between reviewers.
  • Perception could be slightly cleaner in terms of survey reporting in Excel.
  • Would like some simplified options for us as a company on the smaller side.
  • Unified HR and payroll solution.
  • Increased engagement with phone app but especially perception.
  • Fairness and equity have improved with more visible performance review and salary planning integration.
Stronger integration and better vibe about the company ownership and vision.
Some reports are slightly cumbersome, but generally we get what we need in a timely fashion.
Some support is top-notch, some are slightly lacking in the speed to respond and sense of urgency. Nearly everyone we have dealt with has a very high degree of expertise.
We had an exceptional team supporting our initial implementation. Very knowledgeable, very patient, and very fun to work with.
I would think it could be suited for any company with at least 200 employees. There is so much UKG Pro is capable of, but you need a dedicated team to learn it and implement it.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
10
View company policy documentation
8
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
7
Performance plans
8
Performance improvement plans
Not Rated
Review status tracking
9
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
6
Applicant Tracking
7
Notifications and Alerts
Not Rated