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Working with UKG for two years now review
February 19, 2021

Working with UKG for two years now review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Mainly for Payroll and HRIS. We've been able to simplify and stream line a lot of our HR processes throughout the past two years. Our onboarding and recruitment has vastly improved with UKG.
  • The onboarding and recruitment modules are easy to navigate and streamline processes.
  • The learning module has been hugely helpful for our onboard training and safety.
  • There isn't enough support for Canada yet. Releases for the 2020 YE were slow and have impacted our processing. Support with rapid response isn't always timely either as they are trained primarily in the US it seems.
  • Some of the GL functionality isn't very user-friendly. Again help on the learning center is usually geared to US issues so it's hard to find a Canadian solution.
  • Our implantation specialist was not helpful and as a result, we ended up with issues lasting right up until the present.
  • Cost and time savings with the onboarding, recruitment and document tracking.
For the most part the system works really well, it's quick and reports generate almost immediately. We had a few issues at first with speed but it was an internal IT issue. Once fixed we haven't had many issues.
Eventually, we get help and answers however we do find that support is geared to the US. Our main business is in Canada and issues take longer than we'd like to resolve. When a call to support is made we are often referred to someone else and the time getting back to us is slow. That being said, the support representative is knowledgeable once we get the right person.
We needed to do an import through the integration studio and had no experience. The support service representative was incredibly helpful! She walked me through the entire process and took hours with me to make sure we had everything we needed. Her name was Holly Doll.
It's a full-service product so if payroll and HR are working together it's very useful to ensure departments are in the loop of each other's activities. One-stop-shop!

UKG Pro Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
7.4
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
2
Salary revision and increment management
9
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.8
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.7
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
9
Notifications and Alerts
9