UKG at its best and areas for improvement
February 19, 2021
UKG at its best and areas for improvement
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
UKG has transitioned all the modules that we were using with Ultipro. Onboarding, Recruitment/Talent Management, Core, Performance Evaluations. The recruitment piece is used across the organization and is accessed by hiring managers and department directors. It streamlines the recruitment process very well. We also have self service for life events and open enrollment which are used for all our our employees.
- Fast response time to cases that are opened.
- User training and guides are very helpful when getting stuck somewhere within the system.
- Benefits module has limitations.
- Leave tracking has little to no fields built into the system so we are forces to use an alternate system.
- We are still in the stages of determining whether the ROI is there for our company.
- Having most of the HR department processes flow through the system is a definite plus, especially since we used to utilize a separate payroll processing software.
We felt the combination of modules that were presented by Ultipro provided the best option to be able to mimick the current processes that we had in place. The team that presented the different modules was very knowledgeable and made us feel a high comfort level that they would be able to deliver on what was promised.
PPACA administration and processing is very complicated for our organization and the support I have received when it comes time to completing the 1095c forms has been extremely valuable. The UKG support team really knows their stuff when it comes to this area.