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Reliable
February 20, 2021

Reliable

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

It's our HRIS and Payroll System. We manage employee files as well as manage benefits through open enrollment and recruiting.
  • Payroll
  • File management
  • Recruiting
  • Customer service
  • Report writing or standard reports
  • Onboarding
  • Employee self serve
  • Paperless HR
  • More efficient HR
Much more user-friendly than ABRA Software we had used in the past.
Overall, it performs well. Occasionally, it has hiccups, but rarely.
It's very reliable.
The people in support have done wonderfully, the response since the merger has been suspect.
It has done a great job of streamlining the HR Department by allowing a paperless environment. The merger has caused some hiccups in customer service responsiveness.

UKG Pro Feature Ratings

8.6
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
8.5
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.4
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
7
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
Not Rated