Customer For Life!!
May 21, 2020
Customer For Life!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
UltiPro is being used across our company. The ability for employees to see their own data when needed by them cuts down the number of calls to the Payroll and Human Resources departments. Having their information available 24/7 allows our employees access to their data on their own time. Opening up UltiPro to allow changes initiated by our employees allows them more control of their data and gets them personally involved with the process.
- Manages updates in a timely manner.
- Forward thinking.
- Stays up with technology changes.
- Built a software for end users!
- I would like to see history on job allocations.
- I would like the ability to print multiple check stubs at 1 time.
- I would like to see more standard workflow reports.
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
In our first year of leaving ADP to go to Ultimate Software, we saved over $100,000 and that was with conversion cost. With our previous provider, we had to wait on them for payroll. Now we have more control over the system and the data within.
Ultimate is easier to use, easier to control and less expensive.
During our first year end we had a few issues and since we were new to the product we needed a little hand holding. When we logged our issue, we received a call back from Ultimate within a short period of time and that person worked us through our issue AND went over the next steps to make sure that we understood what would be happening next. I never felt rushed to get off of he phone or that this person was too busy to stay on the line with me......great customer service!!