Customer For Life!!
Bonnie Downey | TrustRadius Reviewer
May 21, 2020

Customer For Life!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UltiPro

UltiPro is being used across our company. The ability for employees to see their own data when needed by them cuts down the number of calls to the Payroll and Human Resources departments. Having their information available 24/7 allows our employees access to their data on their own time. Opening up UltiPro to allow changes initiated by our employees allows them more control of their data and gets them personally involved with the process.
  • Manages updates in a timely manner.
  • Forward thinking.
  • Stays up with technology changes.
  • Built a software for end users!
  • I would like to see history on job allocations.
  • I would like the ability to print multiple check stubs at 1 time.
  • I would like to see more standard workflow reports.
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
In our first year of leaving ADP to go to Ultimate Software, we saved over $100,000 and that was with conversion cost. With our previous provider, we had to wait on them for payroll. Now we have more control over the system and the data within.
Ultimate is easier to use, easier to control and less expensive.
We have never had an issue with UltiPro's performance. Screens and reports load up within anticipated time. Down time is un-heard of.
My favorite part of the support is that here is a rapid response number that we can call if we have a payroll related issue and will be able to speak to a real person to get our issue addressed.
During our first year end we had a few issues and since we were new to the product we needed a little hand holding. When we logged our issue, we received a call back from Ultimate within a short period of time and that person worked us through our issue AND went over the next steps to make sure that we understood what would be happening next. I never felt rushed to get off of he phone or that this person was too busy to stay on the line with me......great customer service!!

We have been a customer of Ultimate Software since 2004. We are so pleased that this is a solution for our whole company; Benefits, Payroll, Training, Safety and HR. We do not have to worry about our data being out of sync because it is being ran in several different software's.

Each year there are new and exciting enhancements added to the software platform that are relevant to our needs or a way to make our life's easier.

UKG Pro (formerly Ultimate Software UltiPro) Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10