UltiPro = Two Thumbs Up
February 29, 2020

UltiPro = Two Thumbs Up

Stacy Matuseski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across our entire company. HR uses it in numerous capacities, including payroll, performance management, recruiting, etc.

Pros

  • Payroll - and all associated functions including taxes, W2s, ACA requirements
  • Performance Management - reviews, scheduling, automation
  • Recruiting - automation, response times, reply capabilities, onboarding, I9

Cons

  • Recruiting - moving candidates from one job to another does not transfer the applicant questions they answered.
  • Customer Success Portal - submitting cases, questions go unanswered or open for days with not even an initial contact.
  • Consolidating HR administration under a single solution
I would say we have, yes. We still have a few outliers as far as spreadsheets and such go, but I would say, for the most part, UltiPro has been a great tool that we use every day, which houses most of our needs.
Not as capable as UltiPro.
UltiPro is excellent, but there is some room for improvement.
Overall support is good. There is room for improvement. It seems like people are either phenomenal or have no clue, no in-between. My biggest complaint would be that sometimes cases go for days with no response, recognition, or even reach out, and then I have to call rapid response anyways.
There have been several times, and I have let my Account Manager, Prescott Hanley know when those times happen so that he can send my praises to those folks who helped me. They should be documented as well.
UltiPro is well suited in all areas of HRIS systems, just a few areas for improvement within the different facets they offer.

UKG Pro Feature Ratings

6.9
Employee demographic data
8
Employment history
7
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
7.4
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
7
6.3
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
6
6.6
View and generate pay and benefit information
7
Update personal information
8
View job history
7
View company policy documentation
6
Employee recognition
5
5.0
Tracking of all physical assets
5
6.3
Report builder
6
Pre-built reports
8
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
6.6
Performance plans
5
Performance improvement plans
6
Review status tracking
7
Review reminders
8
Multiple review frequency
7
5.3
Create succession plans/pools
6
Candidate ranking
5
Candidate search
5
Candidate development
5
7.5
New hire portal
8
Manager tracking tools
7
6.0
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
5
Performance tracking
7
6.0
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
5
Job Search Site Posting
6
Duplicate Candidate Prevention
5
Applicant Tracking
7
Notifications and Alerts
6

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