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Ultimate & Optimal Hotline Support
February 29, 2020

Ultimate & Optimal Hotline Support

Joey Tutewohl | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is used only by our HR Department. Helps process more efficient payroll, onboarding, recruiting.
  • Customer Service via the Critical Issue Hotline
  • Great learning center resources readily available
  • User-friendly portal
  • Account managers seem not to be available when needed.
  • Payment services are extremely slow to set up new states & begin taxation in new states.
  • Open enrollment module with an off calendar year plan needs work.
  • Time savings
  • Security and peace of mind
Yes achieved. Although there is a lot of time that goes into the configuration, once it is complete, we immediately see efficiencies.
MUCH BETTER CUSTOMER SERVICE HANDS DOWN!
Love the IT performance standpoint
Great support from the hotline. I need more support from the AM. We've had 2 in my 1.5 years of tenure at the company. Both seem to disappear after a few months, and we cannot contact them.
Anytime there is a fire drill with payroll, I can count on the critical issue hotline to calmly and effectively resolve the problem.
If a colleague asked if UltiPro would work well at their organization, I would first ask how large their organization is. It seems UltiPro is better suited for larger corporations than small companies. I would also ask what size of HR/HCM team is available as Ultipro requires more configuration hands-on time.

UKG Pro Feature Ratings

8.3
Employee demographic data
9
Employment history
4
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
8.5
View and generate pay and benefit information
10
Update personal information
10
View job history
4
View company policy documentation
10
Asset Management ()
Not Rated
8.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
10
Performance improvement plans
5
Review status tracking
10
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated