Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use UltiPro for Core, Time Mgmt, Talent, and Payroll.

Pros and Cons

Payroll
HCM
Reporting

Reporting
Compensation Mgmt (greater ability to customize incentive plans)
Recruiting
Performance Management (more ability to customize the review template)

UltiPro Business Outcomes

Consolidating HR administration under a single solution

No. We are close but we may be losing some buy-in from leadership due to some shortcomings. Example: We are looking at using a 3rd party for our Recruiting team.

In my previous role, we used Workday. Initially, I liked the ability to get support for questions and issues. I think the support has gone downhill since I started using UltiPro. I think there are also some limitations to reporting and overall configuration that Workday did better. For our company size and what we use UltiPro for I think it is a better solution than Workday.

Performance

I would give it a 10 but there are outages here and there and it seems to run slower in the afternoons. I have no real issue with UltiPro's performance.

Support Rating

Support has not been as good as it was when we first implemented UltiPro. The support model changed in late 2018 I think. Since then, after the change happened, the support has been worse. Also, our team seems to notice a consistent pattern where our cases are being closed when someone attempts to contact us over the weekend. The response time has also increased since implementing the new model.

Exceptional Examples of UKG Pro Support

It is hit or miss, but when you get a good support person, they're incredible. I have several instances where the support has been exceptional.

Likelihood to Recommend

UltiPro does the basics great. It is only when we need to do things beyond the basics do we run into issues. Also, I think their customer service has decreased over the years.

UltiPro is a Great Product - Please Continue to Focus on Customer Service

Overall Satisfaction with UltiPro