UltiPro is a Great Product - Please Continue to Focus on Customer Service
March 04, 2020

UltiPro is a Great Product - Please Continue to Focus on Customer Service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro for Core, Time Mgmt, Talent, and Payroll.

Pros

  • Payroll
  • HCM
  • Reporting

Cons

  • Reporting
  • Compensation Mgmt (greater ability to customize incentive plans)
  • Recruiting
  • Performance Management (more ability to customize the review template)
  • Consolidating HR administration under a single solution
No. We are close but we may be losing some buy-in from leadership due to some shortcomings. Example: We are looking at using a 3rd party for our Recruiting team.
In my previous role, we used Workday. Initially, I liked the ability to get support for questions and issues. I think the support has gone downhill since I started using UltiPro. I think there are also some limitations to reporting and overall configuration that Workday did better. For our company size and what we use UltiPro for I think it is a better solution than Workday.
I would give it a 10 but there are outages here and there and it seems to run slower in the afternoons. I have no real issue with UltiPro's performance.
Support has not been as good as it was when we first implemented UltiPro. The support model changed in late 2018 I think. Since then, after the change happened, the support has been worse. Also, our team seems to notice a consistent pattern where our cases are being closed when someone attempts to contact us over the weekend. The response time has also increased since implementing the new model.
It is hit or miss, but when you get a good support person, they're incredible. I have several instances where the support has been exceptional.
UltiPro does the basics great. It is only when we need to do things beyond the basics do we run into issues. Also, I think their customer service has decreased over the years.

UKG Pro Feature Ratings

7.5
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
5
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.7
Report builder
7
Pre-built reports
5
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
4.1
Job Requisition Management
5
Company Website Posting
3
Publish to Social Media
2
Job Search Site Posting
4
Duplicate Candidate Prevention
5
Applicant Tracking
5
Notifications and Alerts
5

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