UltiPro: Great customer service, with areas to improve in functionality and user friendliness
Updated March 27, 2020

UltiPro: Great customer service, with areas to improve in functionality and user friendliness

Scott Buckingham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across all of Sciens right now for payroll, PTO, COBRA, benefits admin, etc. It has been a huge help so far in helping us centralize our payroll and taxes, accounting, PTO, year-end activities, ACA activities, EEOC, and we will continue to use it for many years to come.
  • Great customer service
  • Great tax department, no issues so far!
  • Intense learning programs
  • Helpful employees
  • Intuitive interface
  • BI reporting is not very intuitive.
  • Would recommend having one integration team for all of the different companies we acquire.
  • Make the system faster: getting from start payroll to process payroll is very lengthy.
So far we have experienced ups and downs. As I said earlier, having multiple implementation teams has been quite a trial. However, it has consolidated our payroll experience, even though we are still dual processing in our legacy systems for job costing and AP services. Ulti seems to be on its way to helping us on a broader scale.
I would say that UltiPro has the best customer service. They have access to all departments and follow up in a timely fashion. Their Case and SR set up is pretty impressive and keeps us from missing a beat. It makes sure we are on our game and following up with items that are important that may otherwise be left unresolved.
I would say that UltiPro is very slow when it comes to the "start payroll" to "finish payroll". It is laggy, has had many bugs, and isn't always reliable. Also, the errors that come up do not give an easy way to resolve said errors besides calling in and having a rep discuss with us.
I like the support of UltiPro the best. The Ulti-Peeps are the best part for me so far. Everyone is kind and professional. If they do not know the answer then they can get me to someone who does. There are many subject matter experts at their disposal, it is just a matter of getting in touch with the right one.
I was having a lot of issues with the ACA function and it was looming over my head. We started mid-year with Ulti Pro and we did not have all the health insurance data in there. While the PPACA interface is a little rough to navigate, we had plenty of help offered to us.
UltiPro is well suited for small and large organizations. The customer service number and rapid response team is usually very helpful and follows through on their commitments. We would like to have a dedicated team to help us integrate new businesses as we are acquiring multiple companies a year, and having to start all over again with a new team is quite a waste of everyone's time.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
5
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
9
Support for external payroll vendors
3
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
6
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
8
Employee recognition
6
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Performance plans
8
Performance improvement plans
7
Review status tracking
8
Review reminders
8
Multiple review frequency
7
New hire portal
8
Manager tracking tools
8
Corporate goal setting
8
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
8
Notifications and Alerts
9