Item: UKG Pro
Rating: 9
Author: Scott Buckingham

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

UltiPro is being used across all of Sciens right now for payroll, PTO, COBRA, benefits admin, etc. It has been a huge help so far in helping us centralize our payroll and taxes, accounting, PTO, year-end activities, ACA activities, EEOC, and we will continue to use it for many years to come.

Pros and Cons

Pros

Great customer service
Great tax department, no issues so far!
Intense learning programs
Helpful employees
Intuitive interface

Cons

BI reporting is not very intuitive.
Would recommend having one integration team for all of the different companies we acquire.
Make the system faster: getting from start payroll to process payroll is very lengthy.

UltiPro Business Outcomes

So far we have experienced ups and downs. As I said earlier, having multiple implementation teams has been quite a trial. However, it has consolidated our payroll experience, even though we are still dual processing in our legacy systems for job costing and AP services. Ulti seems to be on its way to helping us on a broader scale.

Alternatives Considered

Paycor and ADP TotalSource

I would say that UltiPro has the best customer service. They have access to all departments and follow up in a timely fashion. Their Case and SR set up is pretty impressive and keeps us from missing a beat. It makes sure we are on our game and following up with items that are important that may otherwise be left unresolved.

Performance

I would say that UltiPro is very slow when it comes to the "start payroll" to "finish payroll". It is laggy, has had many bugs, and isn't always reliable. Also, the errors that come up do not give an easy way to resolve said errors besides calling in and having a rep discuss with us.

Support Rating

I like the support of UltiPro the best. The Ulti-Peeps are the best part for me so far. Everyone is kind and professional. If they do not know the answer then they can get me to someone who does. There are many subject matter experts at their disposal, it is just a matter of getting in touch with the right one.

Exceptional Examples of UKG Pro Support

I was having a lot of issues with the ACA function and it was looming over my head. We started mid-year with Ulti Pro and we did not have all the health insurance data in there. While the PPACA interface is a little rough to navigate, we had plenty of help offered to us.

Likelihood to Recommend

UltiPro is well suited for small and large organizations. The customer service number and rapid response team is usually very helpful and follows through on their commitments. We would like to have a dedicated team to help us integrate new businesses as we are acquiring multiple companies a year, and having to start all over again with a new team is quite a waste of everyone's time.

UKG Pro Feature Ratings

Comments

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UltiPro: Great customer service, with areas to improve in functionality and user friendliness