UltiPro is a shining star
August 23, 2020

UltiPro is a shining star

William Fried | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We leverage UltiPro as our HRIS/payroll and time management solution. We initially implemented core HRIS and payroll. In 2019 we added UltiPro Time.

Pros

  • HRIS employee data management
  • Reporting
  • Payroll
  • Time management

Cons

  • On-boarding
  • Learning management solution
  • Performance management
  • Costs savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
UltiPro has been a valuable option for our firm. We would like to consolidate more HR functions onto a single platform, however, some of the other products like Recruiting, OnBoarding, Performance, and Learning still need more features compared to what competitors offer. The security is excellent, we have never had an incident with UltiPro security.
We came from ADP, and while ADP does a fine job, they are cost-prohibitive and they lack the ability to allow their client to control their own environment. ADP requires clients to submit requests for ADP to set up things like deductions or earnings codes. UltiPro empowers its clients by allowing access to add these items on our own or with help.
The only issues we have had in terms of performance is with the UltiPro Time/TOA environment. All other areas of UltiPro have been very stable.
Support is excellent. Responsive, kind, caring, patient. We have not had many issues with UltiPro support. Their knowledge base, community boards, and training (for free) are the best I have seen in the market place.
We had to set up a 401K match for our employees in a short period of time and Ultimate Software did an excellent job listening to our needs and guiding us through the setup process which was delivered on time!
I would recommend UltiPro because the solution is well designed, stable, functions well, and allows for a certain level of modification by the admin. Where we have challenges is with some of the other products like recruiting, onboarding, performance management, and learning. While the solutions offer general functionality there are other solutions in the market place that are more robust.

UKG Pro Feature Ratings

9.1
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.7
Pay calculation
10
Support for external payroll vendors
5
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
9.7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
8.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
6
7.0
Tracking of all physical assets
7
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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