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One of the best ways to get direct user feedback on your website that will improve results instantly
October 05, 2022

One of the best ways to get direct user feedback on your website that will improve results instantly

Joshua Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

I have used UserTesting as both a user and a company working with users. From the user side, it is an easy process to find relevant tests to take that match my skill set. As a company I have used UserTesting to review landing pages on my website to get feedback from potential customers on design, readability, and easy of use. The problem I wanted to fix was on page time for users and clicked through to sign up for a demo upon getting the feedback I discovered that I needed to change my header section to be more clear and more concise.
  • Matches you with potential users that are relevant to your customer base
  • Allows you set up a very detailed process to get amazing feedback on your site
  • Provides video reviews from users so you can easily walk through their process
  • Improving the live walkthrough feature if users can review in real-time via live streaming
  • Increase in page conversion
  • Increase in page click though and on-page time
Usertesting support was very helpful during the times that reviews weren't satisfactory to my goals. They allows me to take credit for those tests and the ability to reapply them for another user to take which was wonderful. I think Usertesting truly has the business goals in mind for helping you work with users to improve your website.
Usability is good on UserTesting. The back-end interface is easy to understand, navigate and set up your tests. From the user side, it's also easy to find relevant tests over your phone or desktop. I haven't tried other testing platforms but I think anyone of any level of web development can understand how to set things up easily.
By improving my website copy, I was able to adjust the on-page viewership and click-through to demos which was the ultimate goal. Having customer feedback is beneficial if you are used to developing landing pages quite frequently and only have yourself or your own team to rely on. There's a lot that an outside pair of eyes can provide that will truly make a major difference in your click-through.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

UserTesting is perfect for landing page reviews, product comparisons, copy editing and focus group work. I set up a multi-varied landing page sequence and had users walk through the different versions of the pages to see which one was the easiest to understand. Hearing feedback on the title copy which was clear to me but not clear to the user helped me realize how I could clarify and simplify my page copy to make sure users can navigate the site knowing what to expect upon signing up.