Item: UserTesting
Rating: 6
Author: Verified User

Overall Satisfaction with UserTesting

Use Cases and Deployment Scope

We've integrated UserTesting into our product development cycle to gain insights into user experience and behavior. We use it:

Identifying User Pain Points: we conduct usability tests to observe how users interact with our website and mobile app.

Testing New Features: before launching new features, we gather feedback from our target audience.

Understanding User Journeys: UserTesting helps us map out user journeys and understand how users interact with our platform from start to finish. This has been crucial for identifying drop-off points in our sales funnel.

Pros and Cons

Pros

Identifying user pain points
Understanding the user journey
Testing new features

Cons

Pricing a for small businesses is a drawback. If I would like to use it for my personal project the cost is prohibitive, limiting my ability to conduct as many tests as I need

Return on Investment

Faster Time to Market - identifying and addressing usability issues early
Higher conversion rates - improved checkout process by 4%

Support Rating

I haven't contacted with them so far

Usability

I am very happy with UserTesting. The platform is intuitive and user-friendly, making it easy to set up tests, analyze results, and gain actionable insights.

Customer Insights

It has been very quick to collect user feedback. For example, when testing a new mobile app feature, we set up a UserTesting session targeting our key demographic. Within a day, we received detailed feedback highlighting both strengths and areas for improvement. It allowed us to iterate and make improvements to the platform.

Key Insights

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Likelihood to Recommend

When rolling out a new feature on our website, such as an updated checkout process with more ads, UserTesting provided immediate user feedback. This helped us identify and iterate on the pain points before the full launch.

For ongoing usability testing, UserTesting helps pinpoint specific areas where our customers struggle, such as confusing navigation or unclear calls to action.

Comments

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Great solution to validate your features, get quick feedback and study new ideas