Vidyard Review
June 29, 2020

Vidyard Review

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

We use Vidyard across the organization. Our Sales team uses it for short in-email videos. Our Content and Marketing teams use it to host our video products and marketing videos. We use it for analytics to measure video success and gauge customer interest.

Pros

  • It provides granular data to measure success of videos.

Cons

  • The user experience is challenging. Uploading videos, organizing them, and generally navigating the Vidyard dashboard is tedious and confusing. The "Players" vs. "Videos" navigation scheme is confusing. Copying or replacing videos is tedious. Batch upload is awkward.
The 3rd-party company we've worked with to set up Vidyard has been very helpful, but even they have had substantial trouble with Vidyard. The interface and functionality are just so unintuitive that basic tasks - renaming/reorganizing videos, batch upload, pushing to social media - require double-checking with Vidyard staff to verify what's possible. We should not have to develop an entire strategy and workflow just to create a new naming convention or reorganize our videos.
The Vidyard staff have been helpful as our 3rd-party company has reached out to them for help, as far as I know.
Wistia has a much better user experience and more features, but at a steep price for small to mid-size companies. Vimeo and YouTube are ideal for very small companies but lack the extent of the analytics of Vidyard and Wistia.
It's a budget alternative to Wistia. It has more analytics than Vimeo, but far less ease of use compared to both Wistia and Vimeo. I would only recommend it as a last resort based on budget constraints and specific need for analytics. The learning curve for the user interface is substantial enough that I would discourage using Vidyard.

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