Save time, Create Personal Connections
July 04, 2020

Save time, Create Personal Connections

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

We use Vidyard to increase click rates on prospecting emails. Surgeons & their gatekeepers get cold calls/cold emails but with Vidyard we are able to create a more personal touch and human interaction that is helping with click rates from both the end-user and the gatekeeper. We have also found the tool useful to quick document walkthroughs such as quotes. Once again, creating a human interaction with the supply chain/administrator who typically deals with reps through emails until late in the process.
  • Share large amounts of information in a short period of time.
  • It is fun.
  • Creates a personal touch.
  • Increases click rate.
  • Creates something to talk about.
  • Helps with getting humor across.
  • Extra steps to share in order to track "who" is clicking vs. that there is a click.
  • Screen recording shows open tabs, it would be nice to focus on a single page vs the whole desktop.
  • Mouse always showing vs hidden when still.
  • Received positive comments on the videos as part of outreach responses.
  • Reduced meeting requirements for small scale project management activities.
  • Angrier responses from those who do not want to receive outreach emails.
  • Increased click rate (anecdotal evidence).
With respect to the program itself, Vidyard is easy to download and integrate on your computer/browser. However, I include the need to set up your space (lighting, background, and so on) when evaluating integration. You may need to invest in some additional lighting and a better camera set up depending on your audience and intended use cases.
I find Vidyard is well suited for outreach, document explanation, project management, and human interactions such as birthdays & work anniversaries. I would not use Vidyard as a replacement for general internal emailing or longer presentations. I also find it less appropriate to use with external customers where a relationship/human element is established (unless it is some personal touch like a birthday).