TrustRadius
Best remote support tool
https://www.trustradius.com/remote-desktopVNC ConnectUnspecified8.277101
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August 08, 2018

Best remote support tool

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with VNC Connect

We used VNC Connect to remote access to some of our servers and workstations. It's a great tool for remote troubleshooting for my users.
  • Simple and easy to deploy and use.
  • I can have the remote users to show me their issue while I am looking at their screen remotely, just like I am sitting in front of them.
  • Simple clean interface that is very easy to pick up and learn.
  • Reliable, fast, and relatively easy to use.
  • Very fast response, it connects to the VNC clients very fast.
  • Push out client update from a central management server.
  • VNC mobile app needs improvements, it crashes all the time.
  • It save me a lot of time/money to not have to travel to remote offices for troubleshooting.
VNC is way faster and has more features than Chrome Remote Desktop.
VNC Connect is a great remote support tools that I have been using for over 10 years. It works great and very easy to install and manage. I can work on my servers and workstation troubleshooting from my office desk or at home just like I am sitting in front of the physical machines.

VNC Connect Feature Ratings

Screen sharing
8
Instant message
8
Over-the-Internet remote session
9
Initiate remote control from mobile
6