RealVNC Allows Remote Access Wherever My Customer Is
Nicholas Bates | TrustRadius Reviewer
July 24, 2018

RealVNC Allows Remote Access Wherever My Customer Is

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with VNC Connect

VNC is being used to allow company-wide and remote access to support our computer systems. It is an important tool for our IT department exclusively. It allows for the support of our remote users and every site our company owns across the United States.
  • Allows remote access without the need for a pre-installed agent. Since our company has 4 sites located in Ohio, CA, and TX and outside sales that are always traveling, this means I can provide support right away instead of requiring a coordinated installation of an agent software.
  • Allows connection with users on or off the network. Some of the people that require support often travel and require support wherever they are. VNC makes this available.
  • Easy to use. The simple website and installer make remote support very simple to coordinate.
  • Some support requires the installation of software. This is restricted in our organization to personnel with administrative privileges. VNC is unable to show the prompts that require the entry of credentials. This is a major hold-back.
  • For the small yearly fee, VNC is a huge positive return on investment since our company relies on remote work and support to function.
I have used TeamViewer and while both are great programs, VNC just seem more minimalist and tuned to doing EXACTLY what I need it to do.
VNC is a full featured and low-cost way for organizations to provide world-class support. I can't think of a scenario in my field where it isn't useful!

VNC Connect Feature Ratings

Screen sharing
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Centralized management dashboard
10
Annotations
Not Rated