Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.
May 31, 2019

Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Cloud

We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.
  • User setup and direct calling number assignment was a snap
  • Easy to add and remove users and program extensions
  • The mobile app is great and functions just like a desk phone
  • Call forwarding to mobile devices and voicemail are all set up very easily by the end user
  • Documentation on router configuration could be a little more complete
  • Not may downsides to Vonage, it is just easy and it always works
  • Phones are easy to manage from an admin standpoint, so there's no need to pay an outside phone company to program them when switching employees.
  • The system always works. We've had no downtime in 2 years.
  • We have users that work from home and the mobile app has made it so easy to communicate and transfer calls to outside users.
We didn't really evaluate any other VOIP phone companies other than seeing they were all about the same on price per user. We did a trial with Vonage, the sales rep was great, and we were hooked. He gave us an offer we couldn't refuse on handsets being free with a 2-year agreement and the rest is history. If you ever do have a question, their customer service is based in the USA and very easy to talk to.
If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.