Item: Webex App
Rating: 9
Author: Stefano Rodighiero

Use Cases and Deployment Scope

The Webex App is used internally in our organization as a chat program and for telephone services, including video. Webex App allows us to break down distances by facilitating communication between different locations, providing virtual rooms where you can share documents and projections, and allowing you to participate from multiple access points such as rooms equipped with monitors or simply from your mobile phone.

Pros and Cons

Chat.
Phone services.
Virtual spaces and room.
File sharing.

Integration with 3rd parties.
Plugins.
User groups.

Return on Investment

Reduced phone bills.
Simplified communication.
Flexibility.

Alternatives Considered

Microsoft Teams, Google Hangouts Meet and BlueJeans Meetings

Being Cisco leader on the market, and offering a range of very solid and effective collaboration solutions from the TANDBERG world, Cisco Webex App is the ideal software extension for those who have already adopted Cisco communication systems such as Cisco Call Manager. Its ease of use and integration make it superior in terms of usability compared to competitors' solutions.

Support Rating

Cisco Webex App Support is of the highest quality, provided by Cisco TAC Specialist Engineers, providing round-the-clock diagnostic and problem support coverage with worldwide coverage. The support of the Cisco Webex App is also enriched by the vast documentation available online, and the support offered by collaboration specialists in the Cisco communities and forums. The Cisco Bug Search platform also allows you to quickly check any obvious problems with certain software versions.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

BlueJeans Meetings, Microsoft Teams, Google Hangouts Meet

Usability

Cisco Webex App contains all the features of an advanced desktop and mobile communication system. [It] allows effective and fast communication both via telephone and PC, also passing through advanced video communication systems. Cisco Webex App [also] breaks down the barriers of distance and allows cooperation in a flexible and elastic way.

Likelihood to Recommend

The Webex App is perfect for instant and fast communication, perhaps less appropriate for formal or large-scale communications with hundreds of participants. Certainly, a strong point is the availability on multiple platforms, less is the closure to other worlds, and in some cases not very user-friendly, surely [those] are areas of improvements.

Cisco Webex App Review

Overall Satisfaction with Webex App