Item: Webex App
Rating: 9
Author: Chris Ogden

Use Cases and Deployment Scope

Used across the organization although probably more in the consulting/professional services department and it somewhat competes, but in my opinion 'complements' Microsoft Teams (for me anyway). It makes the collaboration experience easier because it does not appear to be as restricted or rather, dependent on Active Directory and group policies. It's easier to copy and paste the content I find. I find the user interface more intuitive.

Pros and Cons

Copy and paste content. Whether Word, Excel, Visio, .jpg, .ppt, etc.
Easy to directly message (add as a contact) outside one's organization.
Good quality video with HD Camera.
Easy to create spaces/teams and schedule recurring meetings via Outlook or browser.

Option to tailor Webex app to more seamless integration with MS Teams app, particularly if PSTN Calling only is required, so the user is (almost) unaware of the fact that there is a Cisco UC Calling infrastructure being used.
Not be so heavy on CPU when using a virtual background image on Windows 10. I know it's hard, and employers should provide a newer laptop with more ram, but this is not the case for most users.
PLEASE: Allow a toggle to enable/disable Webex Assistant in the Webex app (either via Settings and/or prior to hosting a Meeting) and not via abcco.webex.com user login portal!

Return on Investment

Reduced telephone tag.
Reduced voicemail.
Reduce email.

Alternatives Considered

Microsoft Teams and Zoom

Webex has better fundamental Security compared to Zoom. I prefer to use Webex app compared to Microsoft Teams as a collaboration tool for my daily tasks because it has better performance and the interface is not so confusing for me.

But I need to use Microsoft Teams because that is how I can easily join meetings hosted by MS Teams.

Support Rating

Good experience when logging Webex and Webex App-related cases with Cisco TAC.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Nitro Productivity Suite, Snagit

Usability

Use it every day. It's the lynchpin to many daily collaboration with peers, colleagues, and clients (really find the direct messaging +add a contact so easy). Even if they are a Microsoft Teams client, I often end up using the Webex App with them, as it is more reliable and simpler to get Instant messaging working between us compared to MS Teams.

Likelihood to Recommend

The full-featured Webex App is not appropriate for the very much favored towards Microsoft Teams environments. But to make any inroads to those types of environments, make it easy to implement and adopt and integrate to complement MS Teams. Definitely suits those non-Microsoft but Google accounts and Webex Meetings with Webex App provides a better experience than Hangouts. Definitely keep abreast of the user experience feature requests and those that lead to quicker adoption.

Webex App: My opinion

Overall Satisfaction with Webex App