Webex App - the only collab app you need
November 05, 2021

Webex App - the only collab app you need

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It is the primary, everyday collaboration tool. It helps us collaborate with internal team members, external customers and vendors. We use it for calling, chat, share and meetings. It helps us cut down time to react and support customers as well as internal team. We create spaces and team rooms to collaboration with internal/external team members on a specific project or help resolve issues or provide information.
  • Messaging and organization.
  • Calling and functionality.
  • Sharing and linking apps such as O365.
  • Meetings.
  • Scheduling meetings with outside customers - you need them as a contact to be able to search otherwise you need to have their email at the ready.
  • Linking docs to O365 or other repository apps - sometimes the docs are locked or only able to share to certain people. Just need to be easier.
  • Contacts - doesn't seem to be a way to import from Outlook.
  • Productivity improvement -- ability to react and communicate faster to help solve or react to issues.
  • Cost Savings -- less time waiting on customer to respond via email or to schedule meetings.
  • Productivity/Cost savings -- ability to collaborate internally/externally, create a space to add all players and everyone can see things real-time.
Personally, I think Webex App is more intuitive than both - especially MS Teams. I enjoy the layout more, more customizable to fit my needs and easier to add external people. I like the meetings layout a lot - again, intuitive and easy to use. MS Teams is clunky and things are hidden, too many options I don't need, etc. I felt learning curve was a lot greater with MS Teams. It took little to no time to get Webex up and rolling.
Dealing with TAC can be frustrating at times.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Microsoft Teams, Zoom, Microsoft 365 (formerly Office 365)
Again, easy to use and intuitive.
I feel it's very intuitive to use and easy to maintain. Chatting, sharing, creating a space and adding people is very easy. Calling and the call notifications are great, it allows to accept, cancel or send to vmail easily even if on a call. You can also have multiple lines for calling. You can have all the functionality of a full phone (send to vmail, reject, conference, record, etc.) on a softphone. I got rid of my desk phone years ago.

Webex App Feature Ratings

Task Management
Mobile Access
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Video files
Audio files
Document collaboration
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync