Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is the primary, everyday collaboration tool. It helps us collaborate with internal team members, external customers and vendors. We use it for calling, chat, share and meetings. It helps us cut down time to react and support customers as well as internal team. We create spaces and team rooms to collaboration with internal/external team members on a specific project or help resolve issues or provide information.

Pros and Cons

Messaging and organization.
Calling and functionality.
Sharing and linking apps such as O365.
Meetings.

Scheduling meetings with outside customers - you need them as a contact to be able to search otherwise you need to have their email at the ready.
Linking docs to O365 or other repository apps - sometimes the docs are locked or only able to share to certain people. Just need to be easier.
Contacts - doesn't seem to be a way to import from Outlook.

Return on Investment

Productivity improvement -- ability to react and communicate faster to help solve or react to issues.
Cost Savings -- less time waiting on customer to respond via email or to schedule meetings.
Productivity/Cost savings -- ability to collaborate internally/externally, create a space to add all players and everyone can see things real-time.

Alternatives Considered

Microsoft Teams and Zoom

Personally, I think Webex App is more intuitive than both - especially MS Teams. I enjoy the layout more, more customizable to fit my needs and easier to add external people. I like the meetings layout a lot - again, intuitive and easy to use. MS Teams is clunky and things are hidden, too many options I don't need, etc. I felt learning curve was a lot greater with MS Teams. It took little to no time to get Webex up and rolling.

Support Rating

Dealing with TAC can be frustrating at times.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Zoom, Microsoft 365 (formerly Office 365)

Usability

Again, easy to use and intuitive.

Likelihood to Recommend

I feel it's very intuitive to use and easy to maintain. Chatting, sharing, creating a space and adding people is very easy. Calling and the call notifications are great, it allows to accept, cancel or send to vmail easily even if on a call. You can also have multiple lines for calling. You can have all the functionality of a full phone (send to vmail, reject, conference, record, etc.) on a softphone. I got rid of my desk phone years ago.

Webex App - the only collab app you need

Overall Satisfaction with Webex App