Why or why not chose webex.

Webex is used in our organization as a platform to communicate with externals. Webex provides a good platform for chats, groups, and meetings, and using it is very convenient and easy. For communicating and discussing with externals, we use Webex. It contains many features and the quality of meetings is also good.

WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other personnel across different functions. Webex is used more often for professional meets between high posts managers and executives because of the security it provides.

I was not a part of implementation but I manage the Webex accounts, Webex rooms for the Users in my organization and my customer to provide them support.

I was not part of the implementation.

The first thing was that after implementing it, the issues that normally came across were Users asking how to schedule meetings series, how to add to Outlook calendar, etc. But after a while, it went smooth and now few issues come from Users regarding Webex.

They at first have had issues with creating meeting series, organizing event or webinars. But after a while, it all progresses smoothly.

As compared to others, Cisco is quite well. But for new Users who are new to collaboration tools, they might need a little knowledge before getting started with WebEx.

**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging sessions. Integrating VCR with the Webex app could enhance the video conferencing experience, especially in dedicated conference rooms or for large-scale virtual meetings. With all communication and collaboration tools consolidated in one platform, colleagues can interact seamlessly, fostering a more efficient and productive collaborative environment.

1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.

2. **End-to-End Encryption:** Webex uses end-to-end encryption to protect the confidentiality of data shared during meetings and calls. This ensures that only the intended participants can access the encrypted content.

3. **Participant Management:** The host of a Webex meeting has full control over participant management. Hosts can admit, remove, mute, or unmute participants during meetings, ensuring that only authorized individuals can join and participate.

4. **Host Settings and Privileges:** Webex offers various host settings and privileges, allowing hosts to customize the meeting experience according to their needs. Hosts can control screen sharing, chat, and other features to manage the meeting environment effectively.

5. **Waiting Room:** Webex provides a waiting room feature, where participants need to be admitted by the host before entering the meeting. This prevents unauthorized individuals from accessing the meeting room.

The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking capabilities within the Webex app provide users with a convenient way to capture meeting highlights, action items, and important decisions. Users can easily access and review these notes later, leading to better follow-ups and increased productivity. The Webex app's cross-platform support allows participants to join meetings from various devices, including desktops, laptops, smartphones, and tablets. This flexibility accommodates different work environments and remote collaboration needs. With real-time transcription, the Webex app allows participants to follow meeting discussions more accurately, reducing the chances of miscommunication. This feature is particularly useful for team members who may have language or hearing differences, as it ensures everyone stays informed and engaged.

I might consider overall effectiveness and change it have brought, along with the cost and interactivity of Webex.

i dont have any.

I am not sure if we have done any additional configuration apart from what our requirements were.

I didn't ever got in any need for purchasing the premium support. It goes smooth and works well, if sometimes I'd required assistance, I just raised help from them and they respond and try to solve my issue.

During one instance, I encountered an issue with the Webex app where I was unable to share or upload files during meetings. This problem was affecting my ability to collaborate effectively with my team and impacted the overall productivity of our virtual meetings. Frustrated by the situation, I decided to seek assistance from Cisco support.
To my surprise, Cisco's support team provided me with exceptional assistance. I reached out to them, and they responded promptly, showing a genuine interest in resolving my issue. The support representative patiently listened to my concerns and asked relevant questions to better understand the problem.
With their expertise, the Cisco support team quickly identified the root cause of the file-sharing issue. They guided me through a series of configurations and settings adjustments tailored to my specific situation. The support representative remained attentive throughout the process, ensuring that I understood each step and addressing any additional questions I had.
Within a short period, thanks to their knowledgeable guidance, my problem was resolved, and I could once again share and upload files seamlessly during Webex meetings. Their exceptional support not only fixed the immediate issue but also improved my overall experience with the Webex app.
I was impressed by the level of professionalism and dedication displayed by Cisco's support team. Their willingness to go the extra mile to assist me left a positive and lasting impression. This experience reaffirmed my trust in Cisco as a reliable provider of collaboration solutions and solidified my confidence in using the Webex app for future collaboration needs.

At first it would seem like its somewhat tough, but once you know, its very easy.

I was not part of that process.

Not have any.