Webex App - Great collaboration app for hybrid work!
November 05, 2021

Webex App - Great collaboration app for hybrid work!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The Webex App is our main collaboration app. We use it for all kinds of communication and workloads, calling, messaging, meeting, co-creation. It also enables a flexible and hybrid workstyle, so that an employee can chose to work from anywhere. Since the Webex App also perfectly integrates in our on-premises calling environment, we can benefit from all on-premises features on top of the cloud features.

Pros

  • Co-creation.
  • Meetings.
  • Persistent chatrooms.

Cons

  • Easier and more intuitive interface.
  • Broader Linux support.
  • Peripheral management.
  • Better productivity.
  • Knowledge transfer.
  • Enablement of hybrid work.
Webex App and Microsoft Teams have a similar functional set. While Microsoft Teams has a better (native) integration into Windows and MS Office, Webex App can leverage a complete communications platform from one vendor. In a Microsoft Teams environment, you would need a lot of third party products to get the same or similar feature set, but with disjointed user experience (due to different user interfaces).
The Webex App is a great help for my daily work and I really enjoy using it.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The Webex App has many features and the design is quite intuitive and easy to get used to it. However, when you join Webex Meetings, some features are not easily accessible or that obvious to use/configure.
The Webex App is suited for companies of any size, who are looking for complete set of collaboration features. On top of that the Webex App can be used on almost all commonly used devices, which allows for a broad adoption. The Webex App is currently not suited for environments with stringent data privacy requirements, for which it is better to use the on-premises solutions provided by Cisco.

Webex App Feature Ratings

Project Management
8.8
Task Management
7
Scheduling
10
Workflow Automation
10
Mobile Access
10
Search
7
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
File Sharing & Management
9.4
Versioning
8
Video files
10
Audio files
10
Document collaboration
9
Access control
9
Advanced security features
10
Device sync
10

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