Item: Webex App
Rating: 8
Author: Thushitha A. Chandrasiri

Use Cases and Deployment Scope

With the Covid-19 pandemic, most of the meetings, trainings, and conferences had to be organized and held virtually. So, it required a common platform to have the conference/meetings with different people from different companies, almost from outside of the organization. When it comes to having the same access for attendees from outside organizations with more security, Webex App has helped a lot.

Pros and Cons

Webex can be accessed through browser, without downloading and installing the software
Instant schedule capability for urgent meetings
capability to add to the calendar for proper scheduling

The interface of the application needs to be improved. The most information is hard to find
It would be great if they had a directory that you could consult for the meeting dial-in numbers
More control options can be added for the organizer to control, and accept those controls when inviting the attendees in advance

Return on Investment

Communication between employees improved
Knowledge of the team improved
Time bit wasted on training the users for Webex

Alternatives Considered

Microsoft Teams, Zoom and GoToMeeting

Webex Meetings proved to be better when stacked against Zoom and Microsoft Teams when it comes to hosting large meetings and providing documents to audiences. Also, not like MS Teams, Webex app have the capability to provide control over to the attendees outside of the organization, very easy and user-friendly for international meetings.

Support Rating

We can get support from the Webex user Community page more easily, without any cost of standard or premium support. More topics and problems are addressed there, so most of the problems can be analyzed and resolved with the posts of the community page. I have not used the Webex/Cisco standard or premium support so, far, so no understanding of the quality.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, GoToMeeting, Zoom

Usability

Whenever you use a web app, your experience is dependent on the speed of your network. Since you can’t always control your network speed, Webex is working to help you have the best possible experience regardless of network conditions. The Webex Meetings Web App for Safari is now supporting multiple resolutions, which also brings feature parity with Firefox and Chrome.

Likelihood to Recommend

Although there are some specific disadvantages of Webex app, the options they have given, are within the one of the best meeting apps compared to others. So, it is fair to recommend Webex to use to schedule meetings, conferences and inter-organizational calls. While MS Teams is more suitable for inter-organization meetings, Webex is more suitable for every other meetings.

Webex App for all types of meetings and conferences

Overall Satisfaction with Webex App