Item: Webex App
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

During COVID lockdown Webex was the main tool to continue working. After lockdown, all the company is still using Webex as the main tool for meetings with providers and customers. For me is a great tool because regularly I work from home and also because my customers do not want physical meetings, just virtual, and Webex is the solution.

Pros and Cons

Bandwidth usage.
Quantity of people in the meeting.
Polls.
Look & feel.

Price.
Interoperability with outlook is not the best.
Sometimes register is too long.

Return on Investment

Positive: ROI during lockdown.
Positive: Time to market during lockdown.
Positive: Reach customers.

Alternatives Considered

Microsoft Teams, Zoom and Google Meet

The main difference is the persistence of my shared information between my colleagues and I, I loved that about Webex.

Support Rating

Sometimes the support is not as fast as my company needs.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Odoo, Microsoft 365 (formerly Office 365)

Usability

Webex is very easy to use and very easy to understand.

Likelihood to Recommend

I think that there are some clearly well suited scenarios, for example home based working, people that have to work every day from home. Also, larger distances working, companies with many branches in different cities. Also, many people meetings, where there are a lot of people in the same meeting. I can't identify some scenarios where Webex is not appropriate, maybe with small businesses because of the price.

I love Webex

Overall Satisfaction with Webex App