Item: Webex App
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

We use Cisco Jabber for our phone calls to clients and prospects. However, the reporting isn't always accurate and the transcription services aren't correct 100% of the time. We are actually looking to switch to a new company.

Pros and Cons

Customer service
Easy integration
Well known

Transcription services
Phone log data
Reporting

Return on Investment

Call monitoring
Reporting for executives
Troubleshooting for current clients

Alternatives Considered

Five9 and Cisco Webex Board Series

We are considering moving to Five9 instead of Cisco Jabber. It seems to have more functionality and better integration with our other applications and software.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Other Software Used

Qualtrics CoreXM, Microsoft Teams, Asana, ServiceNow App Engine, Google Analytics

Likelihood to Recommend

It's good for a business that has a lower call volume and/or doesn't need to record calls and transcribe information. Cisco Jabber definitely works and has a place in the workplace, but our company has found it inaccurate and hard to implement at points.

Decent phone application with some issues for high volume businesses

Overall Satisfaction with Cisco Jabber