Item: Webex App
Rating: 6
Author: Moriah Heslington

Use Cases and Deployment Scope

I used it for meeting with and training my clients. Not at this organization, but at another one.

Pros and Cons

Lots of Host controls
Breakout Rooms
Easy to send and join meeting links

It's confusing on how to leave Breakout Rooms
I don't like that I have to download an app to join. I would like to be able to join a meeting via URL instead; similarly to how Google Meets hosts its meetings.

Return on Investment

I don't have any hard numbers, but it has been helpful when training clients as we have the opportunity to control a lot of what they can and can't do.

Alternatives Considered

Google Meet, GoTo Meeting, Join.me and LogMeIn Pro

Webex is definitely more user-friendly than most other platforms. There are a lot more controls than the basic Google Meet platform and definitely a lot easier than LogMeIn.

Support Rating

I've never had to reach out to Support - I think that is the main reason I'd rate their Support a 10.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Usability

It's pretty easy to use. I like the updates that have been made to the interface.

I think my biggest drawback is that I have to use a desktop app to join a meeting as my clients don't always like having to download yet another app just to meet with me. I work in the tech industry and we already have app overload.

Easy to use, nice to look at.

Overall Satisfaction with Webex App