The Webex app by Cisco
August 30, 2022

The Webex app by Cisco

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Being a partner with Cisco we utilize the Webex app not only for our own users but we work for our customers and directly with Cisco with the use of messaging, spaces, space meetings, and calling on Webex video calls. We are able to bring together all of these services in one place and can collaborate in meetings quickly and more efficiently.
  • Can schedule meetings directly from the Webex app using the In App Scheduler
  • Can join meetings directly from the Webex app
  • From the Webex app you can connect directly in a Video endpoint to join in meeting
  • I think that Spaces within the Webex app could be better managed.
  • From the Webex app, there is no clear way to find Public Spaces to join
  • In the Webex app under Meetings, there is no option to enter in a URL to set your preferred Webex site URL if the site URL is not listed.
  • With a Webex app account, basic services like messaging, space meetings, and calling on Webex App are provided for free with every account.
The Webex app is comparable to MS Teams, and typically has the same services, features, and functionality.
Cisco delivers great support through its Technical Operations Center (TAC). Opening a ticket with them is fairly straight forward and Cisco TAC strives to provide the best possible support.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The use of the Webex app is very straightforward. Can start using most features within minutes of the application being installed. Cisco also offers training videos and live training sessions to learn how to use the Webex app in greater detail.
The ability to have all of the features I use daily all within the same app, makes it easier for me to get things done faster. As well as being able to communicate and collaborate with colleagues.

Webex App Feature Ratings

Scheduling
8
Mobile Access
9
Search
8
Visual planning tools
9
Chat
9
Notifications
8
Discussions
9
Internal knowledgebase
Not Rated
Integrates with Outlook
8
Integrates with Google Drive
8