Webex Calling - Great voice system while reducing IT support requirements
January 25, 2022
Webex Calling - Great voice system while reducing IT support requirements
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
Webex Calling is implemented to replace on-premise systems. The scenario runs from a single office to multiple multiple offices in different cities. In most cases, each user has an internal extension and an external (DID) number. Having an external number can be important if an emergency call is made and then dropped so that the call-back goes to the correct person. It also permits more precise locations to be given automatically to emergency responders. Most customers also have one or more published phone numbers where the call-handling is based on time of day and day of the week. I haven't found a desired result which cannot be achieved. Frequently, the biggest obstacle is complete understanding of what is desired because the customer uses language which means one thing to them and something else to the listener.
- Easy to call other users with the Webex App.
- Recording of calls is easy to control and can be set individually or organization wide
- Call logs provide detailed call history and are easily exported in csv format.
- Bulk imports, exports and changes are easily done with csv files.
- Recorded messages cannot be exported nor can they be shared between call queues.
- There is no native voicemail to text ability. This is available through a third-party.
- User locations cannot be changed without removing the user's license. After the location is changed the user can be re-licensed. This results in the user losing their voicemail setup and other call settings.
- Phones must be factory reset in order to be assigned to a different user. A work-around is possible for organizations with higher than normal employee turn-over.
- It has helped to level cash flow by reducing or even eliminating the periodic capex of replacing voice servers and instead having a fixed monthly expense.
At present have not combined other Cisco Collaboration products.
Webex Calling, Webex Teams and Webex Meetings are all easily done from the Webex app, whether on the desktop (Mac or Windows), iOS or Android.
- Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes