Webex Calling
February 13, 2024

Webex Calling

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all included in the Webex Calling license.
  • Provide virtual lines
  • Call queue advanced features
  • Call analytics
  • You should include CxEssential feature in Webex Calling license without extra cost
  • Directory segmentation by location
  • Refine the management of access right in the control hub
  • Reduction of infrastructure costs
It would be necessary to have more information on data sovereignty and where are Webex datacenters.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Migrate from on-prem telephony solution to the Webex cloud.

Webex Calling Feature Ratings

Hosted PBX
8
Directory of employee names
6
Answering rules
8
Call recording
9
Call park
9
Call screening
7
Business SMS/External Messaging
Not Rated
Online Fax
5
Voicemail Transcription
7
Mobile app for iOS
8
Mobile app for Android
8
High quality audio
7
High quality video
7
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Desktop sharing
8
Live chat
8
User authentication
7
Participant roles & permissions
8
Centralized communications management
8
Team messaging
6
Team document sharing
6
Call and meeting analytics
8