Webex Calling
June 07, 2024

Webex Calling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

As a partner, we are transitioning our customers to Webex Calling from their traditional on-prem solutions. This eliminates the need for hardware refreshes and software updates.

Pros

  • Eliminate need for hardware refreshes and software updates.
  • Feature Parity with on-prem solutions.
  • Analytics included.
  • Many former UCCX customers can utilize reporting in Webex Calling for visibility that previously drove them to UCCX.

Cons

  • Management of ECBNs can be tedious.
  • Moving a phone between locations requires total reconfiguration.
  • Default for End Users is to automatically send Welcome Email which can inadvertently notify users before configuration is completed.
  • I am a partner
  • I am a partner
  • I am a partner
Webex Contact Center
I am a partner, not end customer. These survey questions are directed to end customers.
We are a Cisco Gold Partner

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Some customers still prefer on-prem CUCM and local PSTN to separate phones from internet dependency.

Webex Calling Feature Ratings

8.0
Hosted PBX
8
Directory of employee names
8
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Voicemail Transcription
8
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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