Webex Calling review
Updated November 25, 2024

Webex Calling review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We are in the process of pre-migration testing. We are a service provider and presently supporting Cisco HCS solution for our customers with Jabbar. Once deployed and tested, we have pans to offer Webex Calling for our customers and replace jabber.

Pros

  • Contact center features
  • Native Call recording

Cons

  • In Depth troubleshooting and monitoring
  • We are still in the middle of pre-migration testing
  • Ms teams integration
Cisco CUCM, Unity Connection and IM&P
It will suite well if it can beat MS Teams
They can both be complementary to each other.

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Cisco Unified Communications Manager (Call Manager), Webex Meetings, Webex Contact Center
Better collaboration with customers

Webex Calling Feature Ratings

8.0
Hosted PBX
8
Directory of employee names
8
9.0
Answering rules
9
Call recording
10
Call park
9
Call screening
9
Business SMS/External Messaging
7
Voicemail Transcription
10
9.0
Mobile app for iOS
9
Mobile app for Android
9
8.0
High quality audio
8
High quality video
8
8.5
Calendar integration
8
Record meetings / events
9
9.0
Desktop sharing
9
9.0
Live chat
9
8.0
User authentication
9
Participant roles & permissions
7
9.0
Centralized communications management
9
Team messaging
9
Team document sharing
9
Call and meeting analytics
9

Comments

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