Webex Calling beats its rival with ease
November 26, 2024

Webex Calling beats its rival with ease

Piyusha Verma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling saves a lot of cost. It reduces overhead costs for traditional telephony systems and long distance calls, which simplifying billing and management. Due to its integrated voice, video and messaging in a single platform, Webex Calling streamline communication and collaboration across teams. We can access our full business phone system from anywhere, promoting a flexible, remote friendly work environment.

Pros

  • Seamless integration with other Webex and Cisco tools. The integration creates a more efficient workflow, allowing employees to stay in the same ecosystem for all communication needs.
  • Webex Calling eliminates the need for separate phone systems in each country and simplifies global communication, with no additional overhead for international call charges.
  • Webex Calling ensures that businesses in regulated industries can communicate securely and maintain compliance with industry specific standards.

Cons

  • Limited advanced call center features
  • Lack of advanced mobile app features
  • Inconsistent VOIP performance across different devices
  • Due to this companies saves a lot of cost and operational efficiency.
  • Due to this employee also improved their collaboration and productivity.
  • With the help of Webex Calling we can easily scale our business and also it can provide lot of flexibility.
Webex Calling is a video conferencing tool that seamlessly integrates, with Webex Calling, allowing users to transition between voice calls and video meetings effortlessly. The ability to switch seamlessly between voice calls and video meetings allows for more flexible and spontaneous reactions. This is particularly useful in sales, customers support and remote team collaboration.
Webex Calling leverages encryption in both in - transit and at rest for all voice call and messages. This ensures that sensitive business communication is secure and protected from interception. Encryption is applied automatically, so there is no use for users to manually configure security settings for calls. It also provides data security and compliance.
Webex Calling is focused on a dedicated voice calling experience, providing an intuitive, straightforward interface for managing business calls. It's designed for users who primarily need public switched telephone network calling and advanced call features. Webex Calling is better in integration also as compared to its rivals. It has much better voice calls.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex Calling provides the mobility and flexibility needed for remote and hybrid work environment, enabling seamless communication across locations, time zones and devices. Its cloud nature, scalability and flexible pricing make it an ideal choice for SMBs. It allows businesses to easily add new users, locations or features as they expand without requiring significant capital. They can only improve their mobile Webex Calling app with more features.

Webex Calling Feature Ratings

Hosted PBX
10
Directory of employee names
10
Answering rules
10
Call recording
9
Call park
9
Call screening
10
Business SMS/External Messaging
9
Online Fax
9
Voicemail Transcription
9
Mobile app for iOS
9
Mobile app for Android
8
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
Desktop sharing
10
Live chat
9
User authentication
9
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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