A remarkable communication tool
May 06, 2025
A remarkable communication tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations. We use the product in our organisation to make international calls. The software also allows us to transfer calls to other partners and also put calls on hold. The software has cloud calling capabilities and ensures our teams stay productive from anywhere around the globe. Webex meeting automates meeting summaries and simplifies workflows by integrating with dialpad.
Pros
- Seamless integration of the tool with other systems.
- The software has very high quality calls and ensures comprehensive compliance and safe communication.
- Difficulties in setting up is a challenge facing many of new users. Developers of the tool should consider introducing well elaborated demos.
Cons
- The software has limited auto attendance options and customisation.
- Delay in notification is a major issue when implementing this tool. The product is also not easy to set up and requires expertisation during installation and maintenance.
- Customer support services providers are reluctant in responding to issues affecting their customers. This poses a great implementation challenge.
- Webex has provided us with affordable volp solutions which has saved us more that 60% of our collaboration and communication budget.
- Use of the software in our organisation has significantly increased lead conversion rates and general revenue collect
- The process of contacting our client's and customers has been made easer and more cost more affordable.
Webex Calling was introduced to us when we were facing a major challenge in call management. Since then we have been able to facilitate our employees collaboration processes which has led to amazing customer experience. We have not yet decided what other Cisco collaboration product that are more appropriate and integratable with our other existing tools. Research is underway to ensure no costly mistake is done during integration.
Webex calling has fully met our needs. The software has enabled us to incorporate our business communication systems together with communication methods. The software enables us to make unlimited calls and ensures unlimited integaration with CRM and APIs
In terms of customer services Webex Calling has excellent services that are available 24/7
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
Comments
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