Overall Satisfaction with Cisco Webex Meetings
We use WebEx Meetings for certain client accounts, rather than across the entire organization. WebEx Meetings is very easy to install and use, and allows us to utilize screen sharing with multiple people so that we can follow along with our agendas more easily. It also allows us to track who is in the meeting and who is speaking at a certain point in time. It definitely enhances the usual conference call.
- Simple screen sharing.
- Chat and survey capabilities.
- Ability to see who is on your call at any point in time.
- Have sometimes had other users have connectivity/sound issues that were not the result of them muting themselves. Required them to dial back in order to fix the issue.
- Premium price.
- Allows us to have more frequent remote meetings that still allow us to share content, strengthening relationships with clients.
- Allows us to increase efficiency and reduce costs, because we can have stellar online, rather than in-person meetings.
- GoToMeeting, Zoom and Microsoft Teams
WebEx Meetings and GoToMeeting are both great resources for businesses that need to hold web meetings and share content with attendees during the call. Increasingly, we're using Zoom and Microsoft Teams, as many of our clients are keen to use these platforms. All of these platforms are easy to use and provide multiple features and functionalities to presenters that improve meeting flow and design. I personally believe that Zoom has the most issues with low bandwidth.
Webex Meetings Feature Ratings
Cisco Webex Experience
The automatic noise suppression is a great feature. As we increasingly opt for video calls and people are working from home in potentially noisy environments with partners, kids and pets, it's important to reduce noise that distracts from the speaker. The ability to mute yourself when background noise is detected is graet.
We do not use Webex Calling or Webex Messenger at this time.
We feel that Cisco Webex Meetings is extremely secure and offers us an opportunity for our teams to collaborate. We like that we can assign alternative hosts in the event that the host has a conflict or needs to shift the controls to another team member.
Using Cisco Webex Meetings
3 - Account Managers and Directors
We don't have any technical personnel who help us with this platform. It's so easy to use that account managers can feel confident conducting a meeting after a demo and some brief trial and error.
- Connecting with clients
- Sharing information
- Presenting reports
- Conduct roundtable discussions
- Connect with people around the globe at the same time
- Host virtual events
- Conduct internal team building exercises and meetings
Evaluating Webex Meetings and Competitors
- Product Features
- Product Usability
- Product Reputation
The most important factor is the usability of the product, both for those who will be hosting meetings and those who will be attending. Thus, we need to make sure the product is preferred by our internal team as well as our clients and prospects. We reviewed the features to determine whether they would simplify the meeting process and how easy it would be to onboard those who would be serving as hosts.
I would probably aim to read more reviews of different platforms available to learn more about the pros and cons of each from users. It would be interesting to specifically learn how other small businesses are using Cisco Webex Meetings and other platforms, as we are a small business and want to make the most of the products we are using in order to maximize our ROI.
Webex Meetings Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using Webex Meetings
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Screen sharing
- Adding presenters
- Joining the meeting
- Adding a custom background
- Have to request to record if you are not the host
Yes, but I don't use it