Item: Webex Meetings
Rating: 10
Author: Ronny Stein

Use Cases and Deployment Scope

Webex Meetings is used by the whole organization. With Webex we are able to communicate in high quality and easy-to-use way. Webex enables us and your customers and partners to meet virtually while getting supported by the newest technology in audio (noise reduction), video (virtual background), content share (audio and video) as well as live streaming, breakout sessions, Q&A, polls and so much more.

Pros and Cons

high quality audio by removing background noises completely
great customizable, but easy to use user interface
many ways to join, by app, browser, smartphone, cellphone, video endpoints

better communication regarding data protection and data security
faster API development

Return on Investment

it has a great ROI, users are more productive with it

Alternatives Considered

Microsoft Teams and Zoom

Webex is not an island like other tools. Everyone is able to join easily and fast, it does not matter if they are on Windows or Linux, using a browser, or install the app. Even on a smartphone, you are able to join. And also PSTN dial-in is included, as well as SIP for standard video endpoints. Webex is also able to provide you calling and messaging, which comes in a suite.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Cisco AnyConnect, Cisco Umbrella, Cisco Unified Communications Manager (Call Manager), Cisco Webex Room Series, Cisco Webex Board Series, Cisco Webex Desk Pro

Reliability and Availability

Webex was always available since I am using it. Cisco takes care that the service is running 99,99% and informs about upgrades and issues very fast. Everything is redundant and high available, the support is fast and very professional. Even the covid19 stress test was passed very well in 2020.

Scalability

Webex is easy to deploy and implement. Users are trained fast and get used to it very well because it's so easy to use. You can use Webex with a 10 people company as well as a global one with thousands of end users. You can also optimize the Webex Cloud solution by adding on-premises hardware.

Performance

Likelihood to Recommend

Webex is well suited every time you want to talk to more than one person at a time. You can do your daily standup meetings, customer sales meetings, technical meetings, or training. You can also use it for large-scale company announcements or live events. You can also use it for personal recordings like creating a "how to" just for sharing what you are doing and recording it.

If you are not using Webex today, you should use it tomorrow

Overall Satisfaction with Webex Meetings