Item: Webex Meetings
Rating: 9
Author: Somsamay Murphy

Use Cases and Deployment Scope

We currently use Webex [Meetings] on a daily basis. I am partner Customer Success Manager and my duties include demoing the products, driving adoption so clients can get their ROI.

Pros and Cons

Audio
Video
Feature Enhancements such as Slido
Background Removal

Email Templates in the New Events
Ease of use in Joining

Return on Investment

MSFT is free and easily accessible since 95% of clients already use Outlook
Competitors like Zoom has free trial for students during pandemic
Pricing

Alternatives Considered

Webex has finally caught up to MSFT and Zoom since both platforms currently do not support attendees over 200. They are coming out with more feature releases on a monthly basis.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Reliability and Availability

We currently have unlimited licenses within our organization so very easily accessible.

Scalability

Not only does Webex offer meetings, Cisco has tons of hardware that is great for the hybrid work environment, Webex calling and contact center.

Performance

If Webex can start to learn how to play well with MSFT teams then it will help eliminate some clients from moving off the platforms.

Likelihood to Recommend

[Webex] Meetings are well suited for attendees under the headcount of 50, then Events would be considered. Great for 1:1, smaller informal meetings.

Webex- Make Your Meetings Count

Overall Satisfaction with Webex Meetings