Webexpenses - great online system
June 09, 2022

Webexpenses - great online system

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

We used to use a manual system of employees completing manual forms then e-mailing them to Line Managers for approval then e-mailing them to Finance. We had problems with expenses being submitted late and being lost, and Finance had no record of them until the time of payment. An online system solves all of these problems and gives greater control and transparency.

Pros

  • Approvals are much quicker.
  • Employees can complete claims as they travel.
  • Employees receive payment much quicker.

Cons

  • There are so many configurable options that it is sometimes hard to find what is needed.
  • We are charged for active users only so our monthly fee is around £275 this is expensive to us but is offset by a huge time-saving.
Users do find it daunting at first, but we ran a couple of workshops and once our employees saw the system in action, they all agree that it is very easy to use. We have had no problems at all from staff and have not even had any queries raised, but it is important to be shown the system first.
The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
We only use the system for claims submission and approval. We do not use an invoicing module as we are happy with our current systems. Webexpenses does integrate well with Xero.
We wanted fully online claims and approval system which linked with Xero and we wanted to minimise manual input. Also, we needed consistency across our organisation so we would make sure that our policies were followed. Also, we need to ensure compliance for travel claims and Webexpenses does all of these things.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

Yes

Did implementation of Webexpenses go as expected?

Yes

Would you buy Webexpenses again?

Yes

Webexpenses links directly to Xero and so as soon as a claim is approved it is transferred and is ready to pay. There is no need to check and recheck data and all of the information is held within Xero as well as within WebExpenses. Receipts are also held electronically, so we no longer need to retain boxes of receipts!

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