Wistia is easy to use and affordable
May 19, 2016

Wistia is easy to use and affordable

Tammye Michau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wistia

I worked at a company that needed a place to host their training videos. We were experiencing some issues with the previous host. I researched and found Wistia. I made sure that most users would be able to use the site at their place of employment (was the least site that was blocked by a filter). I found Wistia and we did a trial run. Once we decided that it was the best option for us, it was my responsibility to move the 1100 videos to Wistia. The upload process was a breeze. They provided simple step by step instructions on customizing and personalizing the videos for our branding. It is still used in that company today and the videos are hi-def.
  • Inexperienced people can use the site.
  • Easily walks through customizing videos.
  • Can give limited access to co-workers.
  • Great analytics information.
  • The cost factor for space was unbeatable.
  • Accessing the analytics on the videos is a little tricky.
  • To add another user was difficult to find.
  • Inability to password protect videos so that the person viewing could purchase the videos.
  • We had better quality videos.
  • We had more views of our videos because they were not blocked by filters.
  • Less time to upload and render videos.
  • Happier clients and they were more willing to purchase our paid videos.
Vimeo had the password ability so that we could sell classes on-demand, but did not have the ability to brand like Wistia offered. It also was not as quick to upload and render the videos so we could offer them to the viewers. Brightcove worked well with our CRM platform, but it also didn't offer the password and the cost was not comparable to Wistia.
Wistia is not usually blocked by most company filters so you will get more views.

Using Wistia

2 - They represent our training function of the business. Wistia would host our free on-demand training, which could possibly lead to a purchase of a training class/seminar.
1 - Someone who understood video editing and was able to work with gGraphics and movies.
  • To aid in training.
  • To offer free training.
  • To add public videos about our office life.
  • We would upload videos of our office functions to post on Facebook.
  • We uploaded commercials that were imbedded in our website.
  • Commercials
  • Free Training
  • Paid On-Demand Training
It has served our company well and they just keep making Wistia better with more options for personal branding.

Evaluating Wistia and Competitors

Yes - Sprout just couldn't hold up to the space needed for our videos.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Single most important factor in choosing Wistia was the quality and product usability.
I wouldn't change a thing.

Wistia Implementation

We were in the process of changing our website so that took some time to get Wistia implemented in to our website.
Change management was minimal
  • Time consumption in uploading the videos.

Wistia Support

Their response time is unbelievable! I would send an email and have a response in less than 15 minutes. It may not have always been the complete answer, but it was a response that let me know they were working on my request.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Yes - When I need answers to complicated issues, I need them quickly. These videos are part of our money maker business and I needed to make sure that I was able to get my issues resolved quickly.
I was stuck on uploading a video and it appeared there was two uploaded. I contacted Wistia to remove one of the videos as I was unable to. They quickly had the video down and contacted me with in 15 minutes to let me know that they had completed my request. I never felt like I was getting a signature response from their support team, they were always personable and knowledgeable.

Using Wistia

It was so easy to figure out how to upload, personalize, and advertise the videos.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Once the video is uploaded it just moves through a series of questions to brand and personalize your video.
  • Placing the videos in categories.
  • Figuring out the correct string to imbed in our website.