Workamajig: Worth the price, or project management software of yesteryear? A honest review.
Anonymous | TrustRadius Reviewer
April 14, 2017

Workamajig: Worth the price, or project management software of yesteryear? A honest review.

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Workamajig

Workamajig was used for four years in my organization before they recently moved to a different project management system. Workamajig was utilized by the entire marketing department, which consisted of interactive marketing, direct mail, trade shows, art department, and copy writing. The purpose of using Workamajig was to allow for our team to submit project requests, build project timelines out of those requests, assign tasks to different department members, and report on project results.

  • Project Request submission. This is a feature that is difficult to find in other Project Management tools, and we have looked at several dozen while researching the latest products on the market. Project Requests allow a project manager to fill out what type of project is needed, then the Marketing Lead would receive an email with the Request data, and easily turn this request into a full-fledged Project.
  • The customization is very good. Workamajig staff will work with your organization to determine exactly what features your team needs, and then customize the project experience catered to your organization. You can choose which data to display, what fields to fill in, how to organize each project, and so forth.
  • It is not an intuitive system. It is Flash-based, so you won't be able to access and run it fully on some mobile devices. There is no drag and drop functionality, and some features are hidden deep behind several clicks. The learning curve is steep.
  • The reporting feature leaves much to be desired. The data that the out-of-the-box reports contain is very limited, and does not offer solid cumulative metrics across multiple projects. Of course there are third-party add-ons that improve the reporting experience, but those incur an additional cost, and Workamajig is already on the high end of price points. Customizable reports are an option, but the system is convoluted, difficult to navigate, and very difficult to update.
  • Managing project timelines is a harrowing experience. Workamajig offers many ways to view your timeline and upcoming task schedule, such as Gantt charts, but the process of updating the timelines when your scope inevitably changes is very tedious. Again, this is a Flash program, and it runs rather slow, and doesn't always do what you want. I've even resorted to using a separate scheduling application (Smartsheet) to avoid managing the timeline in Workamajig.
  • It's had a positive impact in terms of organizing the dozens of projects that land in the multi-channel marketing department over the course of the year. Being able to customize and tailor the product specifically for your organization's needs is a big plus.
  • It is difficult to know how many open projects each person has -- often times, if someone else holds up the project, your tasks remain incomplete, and there's no good way to track how busy someone is based on project load... in reality, the story is much different than the data that Workamajig offers.
  • The price point is very high. Our organization started using it four or five years ago, but moved onto another Project Management platform after seeing how quickly the market has changed. Lack of mobile access to Workamajig, as well as lackluster reporting and running on Flash make it difficult to recommend.
Customization and Project Request submission were two of the biggest draws that our organization valued back when our contract with Workamajig started. Those two features were deemed more important than some of its inadequacies. However, the project management products have come a very long way in the past five years, so we felt it necessary to move on. We had to modify our department's process of handling project requests and submissions, but the features gained, such as cumulative reporting, mobile access and asset management, have paid dividends.
It's tough to recommend after demoing several other new products on the market, such as Workfront. However, as stated above, Workamajig is one of the only programs that comes pre-built with a Project Request feature that can be submitted by a PM, and the details emailed to potential Marketing Leads who can turn these requests into full-fledged projects, with attached assets, timelines, due dates, categorizations, assigned departments and task workers, etc. This tool would be good to use for a department that manages many projects at once across different programs, but it's difficult to recommend after having experienced poor reporting and Flash-restrictive scenarios.

Workamajig Feature Ratings

Task Management
8
Resource Management
6
Gantt Charts
3
Scheduling
5
Workflow Automation
4
Team Collaboration
7
Support for Agile Methodology
6
Support for Waterfall Methodology
6
Document Management
3
Email integration
4
Timesheet Tracking
7
Change request and Case Management
6
Budget and Expense Management
7
Quotes/estimates
7
Invoicing
3
Project & financial reporting
2
Integration with accounting software
Not Rated