More collaborative work
September 26, 2019

More collaborative work

Gabriela Band | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workplace by Facebook

Workplace is used as the central communications hub of the company. It is used across the board and it fosters a sense an of belonging across all areas of the company. On companies that are very big, it is a good tool to make sure you can see how your work impacts other areas and keep up to date with the company´s updates.
  • Instant social feel: very easy to use.
  • Works on any device. Designed for mobiles and on the go workers.
  • The Groups feature is very well designed and very useful.
  • Very easy to get distracted. There is a risk to scroll endlessly without any use.
  • Notifications can be annoying and not customizable enough.
  • Very hard to track project updates on the platform and focus on one single issue.
  • It is a bit expensive, which may hurt ROI.
  • It does push productivity higher, especially for the Sales Team that can get instant support, increasing sales.
  • It allows for more remote working which is good and increases ROI as you can reduce some fixed costs.
Hangouts is positioning itself as a simpler service. It does not need to have a complete feed or directory of all of the users. Slack works more like Workplace, but feels more limited. Workplace feels more like a community board and can bridge distances between remote teams and align the objectives of the company on a central hub.
Facebook support has been great. Very helpful. Some people from the company actually came to our office for a live demo and it was very helpful to clear doubts. So far, we did not have any issues with the tool but have an account manager we can contact in case anything needs fixing.

Do you think Workplace from Meta delivers good value for the price?

Yes

Are you happy with Workplace from Meta's feature set?

Yes

Did Workplace from Meta live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Workplace from Meta go as expected?

Yes

Would you buy Workplace from Meta again?

Yes

Workplace is perfectly suited for very big organizations that need to make sure every employee understands their mission and can get a birds-eye view of what each area is doing. It is useful for companies that work in different geos as it makes you feel closer to colleagues that you may not meet face to face.

Workplace from Meta Feature Ratings