Wrike is the perfect balance of usability and power
Ian Nate | TrustRadius Reviewer
February 07, 2019

Wrike is the perfect balance of usability and power

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wrike

We needed a project management platform that suited a small to medium-sized business, but still had full feature capabilities and custom workflows. Since we are still on the small of the medium size for companies, something large scale just wouldn't work, and JIRA, which is used by our developers, takes too much customization to make it capable for a sales, marketing, success, and operations teams. There are other options out there, but Wrike was just the right fit and will help us scale a great deal.
  • Their interface is intuitive and easy to use. It's clean, and I really like both their mobile app (iPhone) and their desktop app (Mac).
  • Customizing workflows and approval processes is relatively easy, and adding to multiple projects with multiple assignees and watchers is excellent.
  • The organization is excellent and intuitive. Search functionality is pretty great. Both make it super easy to find what you're looking for... new, old, completed, etc.
  • Really like the different views - Konbon, list view, etc. If you're used to Trello, Basecamp, Asana, etc... there's a view that's pretty comfortable to you.
  • The Gmail plugin could use some work. Love having it, and it makes adding tasks from email easier, but it's pretty slow. Intuitive things are missing - for instance, by default I want these tasks assigned to me. I have to go choose "assign", then search for my name, then click Assign. Pretty slow and cumbersome.
  • Merging duplicate tasks or linking tasks is not the most intuitive, and isn't super apparent once it's done. Would love to see them take a page from Atlassian's book on this one.
  • In some of the views, it would be nice to have "quick edit" features so you don't have to actually dive into the task. This is possible in the table view, which is super helpful, but would be nice elsewhere also. In their defense, I don't think any project management tool does this well.
  • We've been able to move faster... not just because the tool is fast, but there's much less need to "check-in" on projects and get status updates. We subscribe the right people to the right projects, and they get updates as they happen.
  • Coordination has been much better than before. We can get approvals in rapid time, even with a team that's a bit spread out across the country.
  • Cross assigning and collaboration has helped so that no task goes unseen or unassigned, meaning nothing slips through the cracks.
  • Self-service through their insertion forms has been huge. No more pulling in tasks from emails - everyone knows when they have a request, there's a form to go to, and it instantly ends up in the system and gets assigned.
I think Wrike is easy to use... maybe not as easy as Basecamp, but easier than JIRA or Asana. I like the power it provides. Isn't as deep as JIRA, but more customization and power than Asana can provide. The collaboration is fantastic - again, still on the simple side - JIRA shines here, but powerful enough to get projects done across teams.
I think for software development, Wrike isn't the best tool... I would almost always choose JIRA. I feel like JIRA fails for most other use cases though. I've used quite a few tools - Basecamp, Trello on the lite end (too feature starved for what we need it for), JIRA on the heavy end. Asana and Wrike were the best fit, but I really didn't like Asana's limited interface, and their collaboration abilities were not up to par with Wrike. I also feel like Wrike will scale with our organization, and Asana is something we'd likely outgrow. At a previous org, I customized JIRA pretty hard for more project management oriented tasks, and it worked really well, it just took a LOT out of the gate to get it going, and was super difficult for some of our users to get a handle on.

Wrike Feature Ratings

Task Management
9
Resource Management
9
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
8
Team Collaboration
10
Support for Agile Methodology
8
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
9
Mobile Access
10
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated