Wrike is the perfect balance of usability and power
February 07, 2019
Wrike is the perfect balance of usability and power
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
We needed a project management platform that suited a small to medium-sized business, but still had full feature capabilities and custom workflows. Since we are still on the small of the medium size for companies, something large scale just wouldn't work, and JIRA, which is used by our developers, takes too much customization to make it capable for a sales, marketing, success, and operations teams. There are other options out there, but Wrike was just the right fit and will help us scale a great deal.
- Their interface is intuitive and easy to use. It's clean, and I really like both their mobile app (iPhone) and their desktop app (Mac).
- Customizing workflows and approval processes is relatively easy, and adding to multiple projects with multiple assignees and watchers is excellent.
- The organization is excellent and intuitive. Search functionality is pretty great. Both make it super easy to find what you're looking for... new, old, completed, etc.
- The Gmail plugin could use some work. Love having it, and it makes adding tasks from email easier, but it's pretty slow. Intuitive things are missing - for instance, by default I want these tasks assigned to me. I have to go choose "assign", then search for my name, then click Assign. Pretty slow and cumbersome.
- Merging duplicate tasks or linking tasks is not the most intuitive, and isn't super apparent once it's done. Would love to see them take a page from Atlassian's book on this one.
- In some of the views, it would be nice to have "quick edit" features so you don't have to actually dive into the task. This is possible in the table view, which is super helpful, but would be nice elsewhere also. In their defense, I don't think any project management tool does this well.
- We've been able to move faster... not just because the tool is fast, but there's much less need to "check-in" on projects and get status updates. We subscribe the right people to the right projects, and they get updates as they happen.
- Coordination has been much better than before. We can get approvals in rapid time, even with a team that's a bit spread out across the country.
- Cross assigning and collaboration has helped so that no task goes unseen or unassigned, meaning nothing slips through the cracks.
- Self-service through their insertion forms has been huge. No more pulling in tasks from emails - everyone knows when they have a request, there's a form to go to, and it instantly ends up in the system and gets assigned.
I think Wrike is easy to use... maybe not as easy as Basecamp, but easier than JIRA or Asana. I like the power it provides. Isn't as deep as JIRA, but more customization and power than Asana can provide. The collaboration is fantastic - again, still on the simple side - JIRA shines here, but powerful enough to get projects done across teams.