Overall Satisfaction with Wrike
Wrike is used by our marketing & communications department within OSF HealthCare, therefore it's a department use case. Our marketing division is spread across Illinois and Michigan and we needed a collaborative workspace integrated with a project intake system. To that end, it's helping solve the problem of email space (our IT department has a file size limit and archiving process). It also helps our team work more collaboratively at a much faster speed, often negating the need for meetings.
- Very easy to use. Our team of creatives are not project managers. Wrike is very intuitive.
- Review and proofing. My enabling our team to send creative proofs for feedback is one of our favorite features.
- A lot of updates. On the plus side, Wrike is continually providing innovative solutions. On the negative, sometimes it's hard to keep up.
- The implementation and cost is very reasonable in comparison to other MarTech we currently subscribe to. We are able to work at least 50% faster because of this application.
We were utilizing a SharePoint form and list to manage work previously to Wrike. SharePoint did not allow for creative proofing or collaboration. It really was nothing more than a glorified spreadsheet. Obviously, Wrike is much better for us.
Our customer success manager (CSM) is very approachable and not only answers questions but also acts as a strategic partner, helping us think of better ways to utilize our platform. On top of that, the online tech support is best of class. It's very responsive and personable. The Wrike Community is an online support library of articles and best practices from both Wrike AND Wrike Clients.
Do you think Wrike delivers good value for the price?
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Would you buy Wrike again?
Wrike is excellent as a single source of truth for all marketing & communication projects. I often hear from my teammates "just put it in Wrike so I don't forget". The only thing I would not use Wrike for is reactive PR projects.