Wrike is easy to use and excellent for Project Management
July 19, 2021
Wrike is easy to use and excellent for Project Management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
Wrike is primarily being used by our Information Technology department, but there are a few other areas of the business that utilize it as well. From an IT perspective, we have been utilizing it as a means for ITSM (primarily change review). It offers us a centralized and web-accessible platform to track these changes.
Pros
- Wrike makes it very easy to create objects/tasks with features like an Outlook add-in to simply select a message and convert it to a task.
- Wrike also provides us workflows for task management, which is very important for our Change Approval Board processes.
- The ability to access Wrike via mobile app, website, and/or desktop client makes it very versatile and ensures the ability to access your tasks/tickets from anywhere.
Cons
- If you have multiple mailboxes (i.e. - Shared mailbox) added to Outlook client, the add-in to create tasks doesn't function on the secondary mailboxes. You have to move/forward/copy the email to the primary mailbox in order to use the add-in.
- There were frequent software updates (for desktop client) which meant we were constantly uninstalling the old client and installing the new client. Doing this meant that you have to "re-pin" the shortcut to your taskbar again (if you pinned previously).
- I am not sure if Wrike is "intended" to be a Ticketing system for ITSM, but it works much better as a Project Management system rather than as a Ticketing system.
- Multiple platforms supported (desktop client, mobile, web).
- Automation/workflow capabilities.
- Affordability.
- Customization.
- Wrike has been an excellent and affordable platform for us to use for Change management and Projects.
- Being able to track budgets and timelines on our software development has helped save money by keeping us on track with our delivery goals.
- The ability to provide our Executive board with charts and timelines for deliverables has helped us to secure the additional funding we needed to complete the development of our application.
- TeamDynamix IT Service Management (ITSM), Microsoft Project and BMC Track-It!
We have been using Wrike for all aspects of ITSM, including as a "ticketing" system. We are moving away from Wrike for ticketing in favor of TDX (TeamDynamix). We selected Wrike initially as a means of Project management, but then tried to leverage it as a Ticketing system as well. It just isn't designed for the level of customization and automation that we are trying to use it for (from a ticketing aspect). In regards to how it functions as a Project Management and budgeting software, it works very well and we have no regrets using Wrike.
Do you think Wrike delivers good value for the price?
Yes
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Wrike go as expected?
Yes
Would you buy Wrike again?
Yes
Comments
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