Wrike is easy to use and excellent for Project Management
July 19, 2021

Wrike is easy to use and excellent for Project Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wrike

Wrike is primarily being used by our Information Technology department, but there are a few other areas of the business that utilize it as well. From an IT perspective, we have been utilizing it as a means for ITSM (primarily change review). It offers us a centralized and web-accessible platform to track these changes.
  • Wrike makes it very easy to create objects/tasks with features like an Outlook add-in to simply select a message and convert it to a task.
  • Wrike also provides us workflows for task management, which is very important for our Change Approval Board processes.
  • The ability to access Wrike via mobile app, website, and/or desktop client makes it very versatile and ensures the ability to access your tasks/tickets from anywhere.
  • If you have multiple mailboxes (i.e. - Shared mailbox) added to Outlook client, the add-in to create tasks doesn't function on the secondary mailboxes. You have to move/forward/copy the email to the primary mailbox in order to use the add-in.
  • There were frequent software updates (for desktop client) which meant we were constantly uninstalling the old client and installing the new client. Doing this meant that you have to "re-pin" the shortcut to your taskbar again (if you pinned previously).
  • I am not sure if Wrike is "intended" to be a Ticketing system for ITSM, but it works much better as a Project Management system rather than as a Ticketing system.
  • Multiple platforms supported (desktop client, mobile, web).
  • Automation/workflow capabilities.
  • Affordability.
  • Customization.
  • Wrike has been an excellent and affordable platform for us to use for Change management and Projects.
  • Being able to track budgets and timelines on our software development has helped save money by keeping us on track with our delivery goals.
  • The ability to provide our Executive board with charts and timelines for deliverables has helped us to secure the additional funding we needed to complete the development of our application.
We have been using Wrike for all aspects of ITSM, including as a "ticketing" system. We are moving away from Wrike for ticketing in favor of TDX (TeamDynamix). We selected Wrike initially as a means of Project management, but then tried to leverage it as a Ticketing system as well. It just isn't designed for the level of customization and automation that we are trying to use it for (from a ticketing aspect). In regards to how it functions as a Project Management and budgeting software, it works very well and we have no regrets using Wrike.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Microsoft 365 (formerly Office 365), BMC Track-It!, Microsoft Azure, Microsoft Azure Active Directory
If you plan on using Wrike as a Project Management platform or even a Change Management platform, it should suit your needs well. However, if you plan on leveraging the platform for an IT Ticketing system (for break/fix) type of requests, you will probably be best served by looking elsewhere. The product is solid and works very well, but I honestly think we are/were trying to leverage it in a manner in which it was not intended.

Wrike Feature Ratings

Task Management
9
Resource Management
8
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
7
Team Collaboration
8
Support for Agile Methodology
9
Support for Waterfall Methodology
9
Document Management
Not Rated
Email integration
6
Mobile Access
9
Timesheet Tracking
8
Budget and Expense Management
8
Project & financial reporting
8
Integration with accounting software
Not Rated