Item: Wrike
Rating: 8
Author: Verified User

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

We use it as a task management utility (in a pseudo-light project management capacity), leveraging the time entries, nested folder structure for top-level customers, then engagement type (projects, support, etc.) and further break down into individual Wrike tasks that we assign folks to and log time against for the purposes of tracking and bill-out.

Pros and Cons

Pros

Creating tasks and populating with details
Notifications and mentions
Very simplified time entry

Cons

Missing ability to have proper custom lookup/tags (e.g. for an actual Customer ID to be flagged on a folder/task)
API endpoints could be better and easier to access for reporting purposes
Time entries layout could be simpler and easier to drill into comments and see datasheet views or entry forms

Return on Investment

Helped to simplify task set up and assignment
Provided an easy to use interface for users
Made reporting much more challenging when consolidating with CRM and ERP data

AI and Automation

We have not used any AI features

Usability

There could be much more robust capability for that or, even better, a stronger API stack for using other tools, such as Power Automate. The lack of the ability to have custom fields (such as a lookup to a customer table, etc.) makes it really challenging to use this with external software and itnegrate.

Alternatives Considered

monday.com

Wrike is definitely more robust in totality, but it doesn't have some of the customization around custom fields that monday.com has. Additionally the UI and UX of monday is slightly more user and mobile friendly, even if it's a bit more simplistic and 'bubbly' for lack of a better term.

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Customer Service, Microsoft 365, Microsoft Power BI

Likelihood to Recommend

I would recommend Wrike more so for internal tasks and task management and less so for external projects. So for example, best suited for, perhaps, an internal business unit or team to spin up, say, a project to revamp their Wordpress site and delineate that into buckets of tasks with assigned staff to perform different functions.

Wrike Feature Ratings

Comments

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Great platform for the right use-case