Overall Satisfaction with Xactly Incent
Xactly Incent is being used in Financial Services Business Unit in HPE. Incent makes the sales compensation process auditable, stable, and consistent. It's cloud-based so all data is synced and all administrators see the same data. Updates are pushed to all users, and there is just one cloud-based instance. Rules and Formulae are easily maintained and updated in Incent. It's also easy to tell how the credits are generated for a salesperson.
- Customer Portal is a great platform for Xactly users to come together to discuss new ideas and methods.
- Release of new features regularly.
- Clear and repeated communication for key updates.
- More documentation (text or video) would be good. Some features are not intuitive. For example, quota relationship and pay curves.
- Formula creation [could be] made easier. It's not always easy to find out what's wrong with the formula.
- Allow items in queue to be rearranged by dragging (as opposed to arrows currently).
- Allow more customization of Incentive Statements. For example, transaction details, the look of it (colour, arrangement, gauges).
- Incentive statements reflect results immediately (no 15min lag).
- We are able to change a few Rules and Formulas each year in order to cater to new plans and business objectives.
We have commission forecasts to try to manage the commission costs. Also, before we roll out new sales plans, we model what the commission costs will look like using the proposed sales plans.
We are starting to do some forecasting in Incent. The forecasts are helpful to finance as well for reporting/analysis. We use Incent to calculate commission forecasts based on a certain level of future performance.
Do you think Xactly Incent delivers good value for the price?
Are you happy with Xactly Incent's feature set?
Did Xactly Incent live up to sales and marketing promises?
Did implementation of Xactly Incent go as expected?
Would you buy Xactly Incent again?
Xactly Incent works okay for us. Incent might be less appropriate for customers with very huge data sets. It will simply take too long for calculations to take place. Incent might also be less suitable for customers with frequent and a lot of data changes in past periods. We find updating past periods to be a very time-consuming and laborious process.