Overall Satisfaction with Xactly Incent
Calculate commissions for sales reps without having to provide logic from internal systems
- Regularly maintain software
- Math
- Support
- Integrations
- Transparency
- Implementation
- Requirements understanding
- Reporting
- Data analysis
- We've invested too much to integrate (extract data).
- Sales Reps don't want just another tool
- We've invested too much in implementation
I'm not involved in that process.
I'm not involved in that process.
We do not integrate. We send data from our ERP via an ETL to our data warehouse, and then send the data to Xactly Incent via SFTP. We also retrieve data from Xactly Incent using SFTP. There is no direct integration, which is also very disappointing from a product standpoint.
Finance uses it, or at least tries to. They were not involved with the implementation early on, and now that they want data out of Xactly Incent. In my experience, it is difficult for them to understand.
Do not recall - it was 3+ years ago. We did an RFP with 3 different products. Xactly Incent seemed to offer the most with the best cost, but the implementation was poor in my opinion. In my experience, 1.5 years after go live, we still don't have automated payroll files due to Xactly Incent's incompetency.
Do you think Xactly Incent delivers good value for the price?
No
Are you happy with Xactly Incent's feature set?
Yes
Did Xactly Incent live up to sales and marketing promises?
No
Did implementation of Xactly Incent go as expected?
No
Would you buy Xactly Incent again?
No
Xactly Incent Feature Ratings
Xactly Incent Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, too expensive.
Yes - No. In my experience, they say they'll get to it and then close the open ticket without any good resolution.
No, sadly I can't even provide one instance in almost 2 years!!