Yassssware!
March 27, 2017

Yassssware!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Team

Overall Satisfaction with Yesware

Yesware is used primarily as an email tracker so that the reps can effectively target who they would like to call. When someone has seen the email or even better, clicked on a link within the email, they are much more likely to have a warm conversation. Some team members are also using Yesware for scheduling but mostly the other use is its ability to accurately collect data and give insights to which email templates are most effective.
  • Accurately tracks when someone has viewed your email and has clicked on a link contained within the email.
  • Tracks and reports on data to help you understand which email templates are most effective.
  • Integrates with Salesforce to automatically record emails into activity log.
  • Its scheduling integrations could be a bit smoother.
  • Offer tools to help make email templates look better (fonts, spacing, etc.).
  • Templates are sometimes glitchy. They don't look the same after completion as they did in the open box form when creating the template.
  • Increased employee efficiency by creating templates ready to use and integrating sent emails into Salesforce activity logs.
  • Better email data tracking. Able to see which emails get higher response rates and which subject lines get better open rates.
  • More targeted outreach. Able to outreach to prospects who have viewed emails and been exposed to the company and product which leads to warmer initial conversations.
Tout is much more glitchy and it is very difficult to copy and paste to template boxes when creating the template and formatting is always messed up. HubSpot has a better integration for scheduling. I didn't notice much difference between HubSpot and Yesware other than the scheduling integrations but I'd rate both higher than Tout.
Yesware is great for tracking email opens and link clicks and collecting accurate and relevant data to better understand which templates are working best. It could improve by reducing glitches when creating templates. Sometimes spacing and the font gets a bit distorted. I don't use it too much but the scheduling integration has room for improvement as well. It would be great if Yesware had the ability to send available appointment times to prospects based on your Google calendar.