Item: Yesware
Rating: 8
Author: alim mukhida

Overall Satisfaction with Yesware

Use Cases and Deployment Scope

Yesware is being used by our company to better craft emails and gets better analytics on who is opening those emails. This software is being used by our entire sales organization, both our outbound and inbound sales teams use it to better understand their prospects and schedule them out to deliver at a strategic time.

Pros and Cons

Pros

Yesware makes it really easy to understand if a prospect is responsive or ignoring you.
Yesware is a very simple interface and user-friendly.
Yesware allows you to write emails to prospects and effectively schedule them out.

Cons

Yesware does lag when trying to schedule emails.
If you forward your emails to colleagues it counts them as people opening it.
Yesware templates when saving them don't always save on the first attempt.

Return on Investment

Yesware has provided more context with our deals and has allowed reps to maintain urgency.
Yesware has allowed me to schedule out emails and engage my prospects.
Yesware saves your reps time while crafting emails.

Alternatives Considered

SalesLoft and HubSpot

Yesware is much more efficient than its competitors and gives much more real-time results compared to SalesLoft for example that in my experience has lagged. Yesware is much more dynamically priced as well which makes it easy to fit any business's needs. We selected Yesware for their customer service and the customer buying journey as well.

Support Rating

Yesware has been able to handle any tickets that we had to send through from a day-to-day support question as well as a solution-based question that goes much deeper. We felt they were really honest with us as well when it comes to their SLA and what we could expect.

Key Insights

Do you think Yesware delivers good value for the price?

Yes

Are you happy with Yesware's feature set?

Yes

Did Yesware live up to sales and marketing promises?

Yes

Did implementation of Yesware go as expected?

Yes

Would you buy Yesware again?

Yes

Other Software Used

SalesLoft, Salesforce Commerce Cloud, LinkedIn Sales Navigator for Gmail (formerly Rapportive)

Likelihood to Recommend

Yesware is great when interacting with clients and prospects on a day-to-day basis. Yesware allows you to better understand how engaged your email recipients are and see real-time stats on their open rates. Yesware enables users to schedule emails to ensure your prospects are receiving your emails at the most opportune time to read them.

Comments

Please log in to join the conversation

Say Yes to Yesware

Software Version