Zapier - The integration king
August 04, 2018

Zapier - The integration king

Brett Farr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

We use Zapier to integrate many of our apps together. For example, we use Zapier to automatically create new projets in our project management tool when we get a new sale in our CRM. We also use it to automate sending cards to clients.
  • Zapier is the best integration tool for small businesses on the market. It can integrate all the major tools you might be using in your small business, like your CRM, Project Management Tool, Communication Tool, Marketing Tools, etc
  • Zapier is great providing a solid task history of the different tasks it has performed and letting me know if something failed. That way I can go back and check to make sure it wasn't the way I set it up. It also has some filter features, which allow me to NOT run certain tasks if necessary.
  • Zapier is good at process-driven automation. For example, when we get a new lead into our CRM, we can 1. Add them to Google Contacts, 2. Create a Google Folder with their name on it 3. Send the sales team a notification on Slack and 4. Send that prospect a text message.
  • I'd love to see a more visual automation builder for Zapier. Because it's process driven, it would be nice to see a flow-chart style tool so I can see how my automation are connected and branching based on different logic.
  • The dashboard seems a little cluttered. Every time I log in, I have to click around a few times to find what I'm looking for.
  • That's really about it. Zapier is one of my favorite tools, so there aren't very many negatives.
  • I can't tie Zapier to a specific dollar amount, but I know it saves my team a lot of time by automating tasks that would otherwise be manual (or more likely, simply forgotten).
  • When we combine our processes, I'd imagine Zapier saves us about 1-2 hours a week. But I have clients where Zapier saves them several hours per week.
The only other major alternative we've tried against Zapier is Workato. Workato was great and had a lot of features, but was a bit overkill for what we needed. It was definitely more feature-rich, but it was also 3-4x the price and we didn't really need all the features it offered. Zapier was a great solution for our small business.
Zapier is great if you are a small business or small department within a business and need to automate or integrate modern apps. I HIGHLY recommend Zapier.

Zapier Feature Ratings

Pre-built connectors
9
Connector modification
8
Support for real-time and batch integration
9
Data quality services
7
Data security features
7
Monitoring console
9