Slick and inexpensive workflow automation tool that scales easily and offers many integrations
April 14, 2021

Slick and inexpensive workflow automation tool that scales easily and offers many integrations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zapier

We first started using Zapier when we adopted a new internal ticketing system from FreshService. At the time, the FreshService product was in its infancy but offered a good cost/feature value. It did not, however feature a native iOS app and/or push notifications. We started using Zapier as an intermediary between FreshService and our separate 3rd party SMS platform to deliver service request notifications to agents based on pre-defined rules. Eventually FreshService deployed a native iOS app which obviated this need. However, we had since learned how easy it was to define Zaps to plug feature holes in various platforms or make disparate services talk to one another. Eventually we gave access to it to those outside of IT so that they could experiment on their own. Now the majority of our departments have at least some type of Zapier usage even if it's as basic as pushing timesheet status reminders.
  • Comprehensive list of modern available apps.
  • No knowledge of coding is required unless you are automating dev scripting.
  • Cheap and scalable. Pay for the number of Zaps you use and adjust pricing if usage changes.
  • There is always one obscure app that isn't in their native support list.
  • No two way workflows/active synchronization. Some rule based automations require external services like IFTTT.
  • No native iOS app.
  • It has allowed us to introduce features to platforms before providers have rolled them out.
  • We can cheaply integrate multiple systems without developer intervention.
  • We have scaled up and down as needed by various departments (creative team might want to have social content pushed to Geckoboard or dev team might have deployment milestones update tabs on LeanKit, etc. etc.).
IFTTT is much more open and extensible but doesn't come with nearly the amount of pre-baked integrations and pre-built workflows that Zapier does. When we first used Zapier years ago, IFTTT was more of a hobbyist/tinkerer platform and not primarily aimed at the enterprise space. Since then they have embraced it more directly but the ease and comfort level of Zapier has kept us engaged. Many of our employees also independently use the free account with their personal email to automate personal tasks.

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For various systems, Zapier is excellent at delivering notifications or triggering reports based on scenarios (uptime notifications from Pingdom, PagerDuty notifications for unsupported systems). It is also excellent for creating tickets based on events (bug reports create and assign helpdesk tickets based on rules). Essentially when events occur Zapier is a quick way to create a workflow that automatically subtracts a few manual steps from normal behavior. That being said, since there is no two way sync or complex modifiers, it is not useful as a reporting or analytics replacement.

Zapier Feature Ratings

Pre-built connectors
Connector modification
Support for real-time and batch integration
Not Rated
Data security features